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Unpaid Faro motorway charges- what happens ?

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surrey uk
posts: 24
reviews: 116
Unpaid Faro motorway charges- what happens ?

In August we hired a car for a week at Faro airport and were told of the new motorway tolls. When we asked how we cold pay these we were told we wouldn't be able to do so as we needed to be informed of the charges by post and shouldn't worry about it

Later we found out that we could pay in post offices/ some shops but when we went to do so found the charge for our car included several other previous hirers motorway charges- a large total amount we were unwilling to pay.

On returning the car we asked the car hire company if we could leave an amount to pay for tolls with them. They said no, and we shouldn't have used the motorway on our return trip if we couldn't pay. What repercussions are we likely to face ?

Vilamoura, Portugal
Destination Expert
for Vilamoura, Algarve, Portugal
posts: 9,212
1. Re: Unpaid Faro motorway charges- what happens ?

The car rental company will be billed by the motorway company. Including fines. As you say it appears that there were more people who had not paid.

Can the car rental company access your credit card?

If not, no worries. If so, it may take a long time before they sort out their business and the choice for them would be taking the loss or billing each individual. Alternatively they may pass on the rental details to the motorway company and they may get in touch with you. This can take years, if at all it happens. Unfortunately it's all a mess.

A number of car rental agencies are more organized in this respect. You could search for posts about the topic on this forum.

Albufeira, Portugal
Destination Expert
for Algarve, Faro
posts: 28,548
reviews: 19
2. Re: Unpaid Faro motorway charges- what happens ?

Yes the system is a mess. Don't worry, I doubt anything will happen. The smaller car hire companies don't have the staff to chase people and they probably don't bother to pay. The motorway toll company doesn't seem to have the staff to chase people either.

Cambridgeshire
posts: 5
reviews: 12
3. Re: Unpaid Faro motorway charges- what happens ?

Either it will appear on your credit card which was scanned at the time of collecting car, otherwise the cost will be waived. - You may be interested to know the situation now. The car hire companies were undecided how to collect the toll charge but as of my last trip most of them take 20 euros off you regardless of whether you use the toll or not, if you do one trip to south and back its about 14 euros, you are not given change, however if you do more trips than 20 euros, you are expected to pay when returning the car. I cannot say what happens if its the out of hours time, probably credit card charge will appear.

Lisboa - Doca de...
posts: 226
4. Re: Unpaid Faro motorway charges- what happens ?

"The motorway toll company doesn't seem to have the staff to chase people either."

Maybe they don't have any staff at all :):):):):):) since the payment is done at the post office

surrey uk
posts: 24
reviews: 116
5. Re: Unpaid Faro motorway charges- what happens ?

Many thanks for all your kind replies- it's all as clear as......mud?

west yorkshire...
posts: 105
reviews: 54
6. Re: Unpaid Faro motorway charges- what happens ?

We hired in September & used the motorway to travel from Faro to Luz but not on the return journey as we were aware of the crazy system with regards to payment of the tolls.....not exactly tourist friendly?

We paid our toll at the post office in Luz 3 days after the Faro-Luz journey without a problem, however we did ensure that we had all our hire documentation with us to prove the date/time we picked the car up from the airport etc in case there were unpaid tolls from pervious people who had hired.

london
posts: 874
reviews: 10
7. Re: Unpaid Faro motorway charges- what happens ?

we visited in april and july and on both occasions because of the sysyem could not pay the return to the airport toll . To this date have never been charged or chased .

Bristol UK
posts: 28
reviews: 11
8. Re: Unpaid Faro motorway charges- what happens ?

Has *anyone* been "done" yet by the authorities?

Manchester...
posts: 6
reviews: 7
9. Re: Unpaid Faro motorway charges- what happens ?

All the info regarding motorway tolls are on the ctt website ( ctt.pt/fectt/…como_funciona.html ) - in english for people who have time to peruse the info. The car hire companies pass the client detail (pasport and driving license) to the SCUT motorway administration ( who have a timestamp of you in the car on a particular day at a particular gantry point)who will in turn recover the charges in there own time as the charges, fines and taxes are clocking up all the while. It's rather like the London congestion charges which can end up the size of a bankers severence pay off in a streamlining exercise if you don't pay ontime!

london
posts: 874
reviews: 10
10. Re: Unpaid Faro motorway charges- what happens ?

As my post of 26th october we still havent been chased for these payments . I would be very suprised if they did but if they do they wont be getting anything and certainly not paying a fine as we had no way to pay it at the airport on our return .