I had the worst experience with Ryan Air ground personnel at Bologna airport. I have no words to say about their behavior.
They didn't allow us boarding with absolutely no reason so we ended up paying more than 300 euro per person for a single return trip to Cyprus. In addition to that we had to stay 2 extra nights in Italy as there was nothing cheaper to fly back home.
They didn't give us any options or tried to explain what the problem was. My 2 year old son was with us and not even the fact that the baby was sick and had to go to the doctor could make them act reasonably. They were happy to leave us upset and helpless at the boarding gate.
Be careful people who fly from Bologna with Ryan Air.