Dear TA readers, I just wanted share with you our first day experience at Roma Termini station. I posted here so that others can get some tips about the ever-busy Rome's central railway station.
Will be posting my trip report soon.
It has been nearly two weeks since we returned from an eight nights/eight days’ vacation from Italy – Rome, Florence and Pisa - and I am happy share my trip experience to TA readers.
Day1: Arrived Rome Fucimino airport at 6.50 am on an overnight flight. Surprised to see the long queues at the immigration counters but soon a few more counters opened and the queue dwindled fast. Picked up our luggage and spent an hour at the airport leisurely, refreshing and over a light breakfast and people watching as we need to reach Florence only around 2 pm to get to our accommodation. We came across the Terravision counter on the exit corridor and as planned bought our coach ticket to Roma Terminal train station. The counter girl convinced us to buy a cheaper, open-return ticket which we did (It was a mistake, which I have explained separately in this forum http://bit.ly/Mr0ET8)
Reached Roma Termini station an hour later and was again surprised to see the incredibly long queues at the counters. However, there were several ticket machines that accept cards and cash so I went to one of the machines to buy our tickets to Florence. (Beware of the several ‘volunteers’ approaching you offering help to buy tickets). Chose a train that was to leave in about 30 minutes and when I inserted two 100 Euro bills, the machine accepted them, printed out the tickets but didn’t cough up the change Euro 75. The machine’s screen read ‘error’. I quickly rushed to the customer service counter (again queue but shorter) and complained to see whether I will get any remedy. The lady at the counter was very efficient; she contacted her supervisor and since I remembered the machine number and told him, he went quickly over to open the machine to check whether I was telling the truth. Time was ticking and with just 5 minutes left for the train to leave, the lady gave me the change in cash after getting my signature for the receipt. We rushed lugging our three big (wheeled) suitcases and got into the coach just in time, panting.