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Aerocity Madrid - Avoid it if you can!

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Washington, D.C.
posts: 1
Aerocity Madrid - Avoid it if you can!

Please, DO NOT use this service. I am currently staying at Hotel Arosa Best Western and the supposedly best way to get to my hotel was using this service. It was such a terrible experience. At first I called them to let them know my flight had arrived an they told me to look for a lounge and somebody would escort me to the bus stop. I went to the lounge and they told me that I could go outside to the bus stop. The bus stop was right outside of my terminal so I thought it would be really easy. However, the van did not come till half an hour later and when it did come the dirver could not identify me and I could not identify him because it was a plain blue van - no signs on it. So the driver just took of and when I called them back. They said the driver could not identify me! Am I supposed to be carrying a sign Aerocity or what??? I am not one to complain too much because I know that mistakes are made. But this company was totally unprofessional. The driver was also really crazy. He turned on the music loud (mexican music), cursed at other drivers and drove really crazily even for european standards or latin american standards.

posts: 1,156
reviews: 130
1. Re: Aerocity Madrid - Avoid it if you can!

Mexican music in Madrid, how awful! It reminds me of the 70's and 80's american music I had to listen to from all the crazy taxi drivers in Italy. Is this an European thing or what? Dont play the music or your own country and drive like a maniac? LOL :)

Madison, Wisconsin
Destination Expert
for Madrid
posts: 7,945
reviews: 18
2. Re: Aerocity Madrid - Avoid it if you can!

I think your reacton is a little harsh, but your experience is perfectly believable. A similar thing happened to me. The only difference is that I speak Spanish so the description of the van...me...etc. was possible.

One would wish there were a good, cheap, and efficient bus system to the historic center simliar to what exists in Barcelona. There is not so Aerocity is one of the alternatives. Anyone using the service should be proactive by describing themselves, their clothing, etc. as well as getting a description of the van. I imagine one of the employees speaks English.

Torrox Costa, Spain
Destination Expert
for Torrox
posts: 5,260
reviews: 39
3. Re: Aerocity Madrid - Avoid it if you can!

First I am sorry you had a bad experience with Aerocity.

My wife and I have used their service twice (both to and from the airport) and always found them prompt, courteous and efficient.

I think you were just unlucky.

posts: 9
4. Re: Aerocity Madrid - Avoid it if you can!

I used this service recently and didn't have a problem at all. Proactivity is the best way of resolving the situation, yes plain blue vans do turn up, I did find them quite efficient and prompt and on my return for a 6.30 am flight, the driver was there promptly at 4am, in fact early, he had all the details and got us to the airport in plenty of time.

Sorry you had a bad experience.


St. Louis
posts: 8
reviews: 64
5. Re: Aerocity Madrid - Avoid it if you can!

My family used this service to and from the Madrid airport to our apartment. They picked us up without a reservation on the National Holiday and also picked us up right on time when we returned to the airport. We had a good experience with the drivers and service.

6. Re: Aerocity Madrid - Avoid it if you can!

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