Please, DO NOT use this service. I am currently staying at Hotel Arosa Best Western and the supposedly best way to get to my hotel was using this service. It was such a terrible experience. At first I called them to let them know my flight had arrived an they told me to look for a lounge and somebody would escort me to the bus stop. I went to the lounge and they told me that I could go outside to the bus stop. The bus stop was right outside of my terminal so I thought it would be really easy. However, the van did not come till half an hour later and when it did come the dirver could not identify me and I could not identify him because it was a plain blue van - no signs on it. So the driver just took of and when I called them back. They said the driver could not identify me! Am I supposed to be carrying a sign Aerocity or what??? I am not one to complain too much because I know that mistakes are made. But this company was totally unprofessional. The driver was also really crazy. He turned on the music loud (mexican music), cursed at other drivers and drove really crazily even for european standards or latin american standards.