We know that there were previous posts about printing and collecting Sagrada Familia tickets but just want to make sure that we are ok as this will be our first time in Barcelona and we only got limited time there.
We purchased 3 tickets on www.ticketmaster.es. We chose the option to print the tickets at home after payment was done but we were unable to do so as the page won't load and we never received the email with the ticket in PDF format. We had the purchase confirmation by email though.
We checked our order status at the "Tickets pending collection" page of the website, it shows "Ticket printing" under status but when we clicked on it, it opened another page that says "At the moment the home ticket printing service is not available. Check out other collection options we offer to collect the tickets."
When we chose the “print at home” option at the end of our purchase, there was a message that said "If you decide to print your tickets with this option (on your printer), the other collection options will not be available". We are now a bit worried if we could still collect our tickets at the Servicaixa window at Sagrada Familia on the day of our visit. Any ideas?
Thanks in advance!