Returned from a holiday - we had to move to a hotel as our villa was a disaster and we had no electric, no heating and no running water. We had 2 small children. We were taken to villa on the first night and had a really freezing first night, then the electric went out and there ws no running water, just brown water. Men came to fix it but said it would take 10 minutes, hours later nothing had changed. Paul from Crystal never came to see us at the villa to check out the problems. This villa had not been checked prior to our arrival. It will be difficult to get a refund. I wouldn't recommend them at all.