I have also just returned from Malaga and rented a car with Marbesol. I am normally very sceptical about the comments I read on TA as often I believe them to be exagerrated or the fault of the renter. However, in this case they appear to be correct.
Due to severe arthritis I walk with two sticks. I was travelling with a friend and my sister and my friend also has walking difficulties.
The wheelchair assistance person took me to the p/u place for the Marbesol bus. We waited a whileand once the bus arrived I was pushed out of the way by other passengers and had to wait for the next one. So much for modern day chivalry.
Once we got to the rental office I had to climb some difficult steps and wait in a queue along with a number of other people. We were second in the queue when the agent called forward some people behind us. I commented in Spanish that we were before this person and the girl went off without saying a word and came back with a plastic sign that said 'Marbesol Club' and plonked it on the counter. All this without uttering a word to me or anyone else.
Eventually we got to the front of the queue where we were attended by a very sullen looking young man who looked as if he would rather have been anywhere except in the car rental office. I ave him all my documents and then he decided to serve somebody else. As I speak fluent Spanish he had no difficulty in understanding me and I mentioned that the fuel policy is a rip off. No sign of acknowledgement of anything I was saying. We had no option but to pay it.
The car was an Astra with a broken ignition key and quite a lot of scratches on the bodywork. I ensured these had all been noted before we drove away It also had over 85,000km on the clock..
On the last day of our holiday we stopped on the way to AGP airport to have lunch. When we got back into the car it wouldn't start as the battery was flat. Fortunately, the male staff in the restaurant got it going for us. I told the agent of the problem when we returned the car, but he didn't seem too bothered.
In addition to the rental price and fuel they also took 800Euros from my credit card as I didn't take out their extra insurance.
The car had been rented from Argus Car Hire, who are a broker. I have an article from the Sunday Times which in a statement from their MD says they will not be using companies making extortionate fuel charges. Needless to say, he will be receiving a communication from me. I was also concerned at how mechanocally sound the car was.
The Spanish economy is in meltdown, so IMHO these companies who do not offer value for money and good customer service should be blacklisted. There are plenty of companies around that can.
Edited: 7:01 am, April 23, 2012