Did anyone else experience problems with Booking.com customer service?
I am waiting 3 months now for them to resolve a simple issue of hotel dishonesty and they simply do nothing!
That's my story: I ordered and secured by credit card 2 triplet rooms at Admiral Hotel in Frankfurt for the sum of 80EUR per night per room. The next day I received an email from Admiral Hotel stating the rooms are (all of the sudden) not available but instead they offered regular double rooms for 220EUR per night (smaller rooms for 140EUR more!!). Obviously, that does not make sense and represent a clear case of deceitfulness in published internet rates. The hotel admitted to have available double rooms but failed to offer them at the same rate of the triplet rooms I reserved & secured.
We as customers trust the rates published at booking.com. One would expect that booking.com will stand firm behind their published rates and behind those who made the booking. It seems that Booking.com are not aware of this elementary requirement! I forwarded my complaint to booking.com immediately and they have expressed understanding to my compliant and promised to handle it.
3 months down the track, except from apologizing every month or so after receiving yet another email from me, they simply did nothing. NOTHING! Can we trust the published rates of this websites? Can we trust they will back you up when a hotel changes rates overnight?