Customer Service Query: Can anyone assist me in finding out how to resolve an issue with Rhone Express? We had very good service from boat hire companies, hotels, even SNCF during our recent few weeks in France. But Rhone Express has been unresponsive. Briefly our experience was this: We attempted to use Rhone Express from St. Exupery to Lyon Part Dieu after arriving late on night 10th April 2013. We attempted to buy tickets from an automatic machine but the first machine took our E20 note and did not issue a ticket. It however gave us correct change of E5 ...as though we had been issued a ticket. (Yes we did thoroughly search tray for ticket) We noted the number of the machine and used another for 2 tickets...this worked correctly. On the tram we mentioned this to conductor and he rang the supervisor who said 'that machine is out of paper' (the conductor's words). He gave us a number to ring the following day.
We were not long into the journey when the tram stopped for a long time and then reversed. the conductor explained: blockage on line, we must go back. We were put off at Vaulx-en-Velin la Soie from where we caught metro to Part Dieu. No refund from conductor. Total loss: E45.
Next day we rang Rhone Express and were told we could get compensated and we should put the request in an email. This we did on April 13. We have not received any personal response from Rhone Express even though we have sent 2 further emails. We only get automatic messages to say they have received our emails. As we have to travel Part Dieu to St.Exupery again on 8th April we have asked for 2 tickets (+E15) or E45 as compensation. Can anybody assist in explaining how we can get Rhone Express to appropriately respond. I even offer attend at their office on July 8th if it is in Lyon. Franz, Byron Bay