My name is Ryan Levitt and I am PR Director for HouseTrip. Our policy of not paying hosts until 48 hours after check-in is designed to protect both guest and host from problems. For guests, this gives them the opportunity to report any discrepancies with the listing at time of check-in. They have exactly 24 hours to detail problems. After that time, refunds are at the discretion of the host once payment is made. In order for us to withhold payment from the host and/or provide the guest with a refund, we insist that the guest provide photographic evidence of any issues. If it is a case of something like a dripping tap or other item which cant be photographed, then we discuss the issue with the host before we make any decisions.
We understand that there are unfortunate cases of both bad tenants and bad landlords. We encourage landlords to charge a deposit at time of check-in to protect themselves against any issues. This is the best way of protecting against damage. The deposit is the hosts way of protecting themselves while our rules that pay the host 48 hours after check-in are a method to protect tenants. Both parties need protection and this is how we have worked out best practice for our company and customers.
Finally, as for straight and open answers, we are more than happy to answer any questions about host management - however, TripAdvisor is a forum primarily for guests NOT hosts. When host questions have been asked, we have found that TripAdvisor monitors report the questions for being off topic and/or irrelevant. As such, we encourage any questions about host management that are not of benefit to travellers be directed either to me (email@example.com) so I can forward them to the relevant members of our customer care team. or by calling them direct using the phone number posted in the About Us section of the website.