I had booked the hotel months ago at a reasonable rate.
Today, when I arrived, they told me they could not allow me to proceed with check in because I had brought along my baby and the room was for max 2. There was just me, my husband and a very tired 2 yr old baby.
What angered me was that we were there at 10am and was not informed till we returned about 1pm. They also charged us cancellation fee although we were not the ones to cancel on them.
I am shocked. All hotels are fully booked now being peak season. Seems like the hotel is doing this so they can release the room at a much higher rate to someone else.
I have travelled extensively to other countries and nothing like this have happened before.
Is this fair of the hotel and how can I dispute this?