We loved our 2 weeks in Scotland by a motorhome, but could NOT recommend Edinburgh Motorhome Hire (www.edinburghmotorhome.co.uk) to anybody. We ended short of GBP 200 and feeling we were treated unfairly and improperly.
I booked with them despite reading one similar report. This is a small firm run by 2 men, William and Sam, out of a flat in outer Edinburgh. Communication was not professional - slow, lacking information and answers to questions asked. We had to prepay 100% of the hire 3 weeks in advance. On the first night, we had to pay a GBP 500 deposit (which we were not told in advance).
We got a motorhome with many flaws - a few were mentioned by William, most we found in the next day or two. The driver's central rear mirror was gone, two lights in the "room" had broken bulbs, water tank was leaking, so was waste effluent (so we left spills everywhere), sink waste was blocked, fridge did not work well when running on electricity. One thing that turned against us in the end - the "room" door had been damaged previously and was not working properly - difficult to close, not fitting properly in the frame, insulation coming off on every opening, difficult to lock (William pointed out at the start we needed to fix the insulation back when we open the door, and showed previous damage on the side which had been fixed). Text messages and voice messages during our first 2 days about the sink waste and fridge remained unanswered. At least he arranged a shop where they fitted back the rear mirror (nice way to spend your Sunday morning on a family holiday).
The door was hard to lock from the inside from the first night (I often had to go out, close, lock and open from the outside, then try again from the inside, or come back through the driver's cabin). But we managed ok for some ten days. The door once slammed open while we were driving. We were scared, and angry, but closed the door and went on - ok for several more days. One day before return, the lock stopped working completely - from either side.
On the return, I reported all the flaws and requested a discount as we should not be paying 100% of hire for a vehicle not 100% functional. However, once he heard about the lock, William claimed that is our fault, ignored my argumentation that the door was damaged at the start and the lock "stopped working" rather than being damaged by me by negligence or violence. He said the lock "worked when you started" - the fact is locking the door from the inside was not demonstrated. He rejected my argument things do stop working on an aged vehicle, especially if already partly damaged or behaving strangely - and it is not the user's fault (he actually said openly this vehicle would be put off in a few months' time!).
He then retained GBP 200 out of our deposit to buy a new lock. I have felt helpless and ripped off - he decided out of his own will to retain my money without any title and despite my disapproval. He ignored all other problems ("these vehicles always have flaws"). There is no paper about the GBP 200 being withheld (tax reasons, provability ?)...
If anybody has advice on where else to turn to make my case, let me know. My advice is to use a different company for your motorhome hire and try to avoid aged vehicles with flaws that may develop into damage or defects, or avoid the risk of being held responsible for them, if possible.