I recently left a somewhat poor but honest review after a disappointing stay at the St. Ann's House B&B. The owner private messaged me on Aug 9th (see full message below) and asked me to remove my review which I don't feel I should for the interest of other travelors. His request is also against tripadvisor's policy as I understand. Today I received another private message from him calling me nasty names:
"if you do not know the difference between a b and b ,and a hotel after all your travels i really dont think you should write a review based on ignorance,it makes you look bigotted and ignorrant"
Message from Aug 9th:
Many thanks for your feedback on the tripadvisor site. I would be delighted if you would take some time to understand this response and hope that you would amend or remove your review, as it is not St Anns House that is at fault, but as you implied, simply your understanding of what constitutes a 'Bed and Breakfast' (the clue is in the name!):
It is very unfair to compare hotels with 'bed and breakfast' as by definition, a hotel offers far more service and facilities than a B&B. Hotels have pools, room service, 24 hour staff etc, whereas B&B establishments are much more 'boutique' in nature, and generally more individual and homely, being usually family owned and run.
Marking St Anns House as disappointing will cause us serious damage, and is highly unfair, as it is your understanding of the accommodation type that is at fault, not our service, or facilities, which have been inspected and graded by the top two organistaions in the UK, the AA and Enjoy England.
St Anns House is listed amongst the top 500 Bed and Breakfast establishments in the UK by these two professional organisations, and unfortunately your review will cause damage to our business as many visitors simply look at the amount of 'stars' a visitor has given rather than reading the text of the review.
I would hope that you agree that it is your own expectation level that is at fault here, and that St Anns House has done nothing other than be what it is - a great 'bed and breakfast'. Our photos are fair, our service offering is as described on our website, we explain that all rooms are shower rooms without baths. Our building is unique, each room has its own individual style and decore, sympathetic to the building, which is managed with respectful love and care by a family who consider service and guest welfare of utmost importance. Our breakfasts are home cooked by a chef with many years experience as a top chef for many well known people, and those who understand the concept of a bed and breakfast are only two happy to judge us as such and leave relevant reviews.
I would therefore humbly request that you would be so kind as to amend or remove your review, as I don't think you understand the damage it will cause our business, when we were not at fault.
Michael & Duygu Riley,
St Anns House.
I'd like Tripadvisor to discipline and take appropriate actions on St. Ann's House and let the travel public be aware of the true characters this B&B demonstrates.