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Any experience with OTS airport taxi service?

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Chattanooga...
posts: 11
Any experience with OTS airport taxi service?

I have read all of the threads here on airport taxi services, however this company is not mentioned.

(OT airport taxi http://www.airporttaxis-uk.co.uk )

We are looking to secure transportation from Regents Park area to Heathrow for 8 people with lots of luggage! Most of the airport car services recommended in this forum do not appear to accommodate that large of a group.

Anyone have any experience with this company or experience with traveling to the airport with 8?

Traveling in 2 weeks from United States. First time in London for all 8 of us. So exicited!

Thanks for any help!

Bingley, United...
Destination Expert
for Edinburgh
posts: 27,868
1. Re: Any experience with OTS airport taxi service?

< Most of the airport car services recommended in this forum do not appear to accommodate that large of a group. >

Two cars

UK
posts: 44,821
reviews: 89
2. Re: Any experience with OTS airport taxi service?

8 people and luggage will need a pretty big van, make sure they understand you will all have luggage.

Chattanooga...
posts: 11
3. Re: Any experience with OTS airport taxi service?

okay thanks. I guess not a lot of people have used this service! We will consider our options to get two cars from one of the recommended transporters.

JPT2

Los Angeles...
posts: 1
4. Re: Any experience with OTS airport taxi service?

I ordered a large car from Hummingbird to meet me at Gatwick Airport. Instead, I got a car in which I was cramped. I got the car I expected for the return trip 2 days later, but the company insists that the first car was the same as the second car no matter what I saw or felt. Bottom line: My recommendation is not to use this service. I feel I have been lied to and ripped off. Use this company at your own risk.

Mid Atlantic U.S.
posts: 11
5. Re: Any experience with OTS airport taxi service?

Hi. Did you ever find any reviews on OTS taxi service? I plan to use them as well this August for a trip from Heathrow to downtown.

Thanks

Chicago, Illinois
posts: 2
6. Re: Any experience with OTS airport taxi service?

I just used it last week - June 17th & 19th (it came on google as a sponsored site, so I used it - should have read reviews before booking). Here's the feedback.

1. Price - was standard (122 GBP for a roundtrip from Heathrow to our Hotel in Camden

2. Service - poor - driver greeted us at the airport curtly, never bothered to help my 9 yr old with pushing the luggage cart (I was pushing my mom's wheel chair). Was flinging our luggage bags into the car, also yelling at other drivers in traffic.

3. I called the office to report it, as well as sent them an email that I did not want the same driver for my return trip to the airport. The lady who answered the call never bothered to follow up, so I got the same driver for the trip back. Not only that, I received a call back from the office 15 mins before the cab was to arrive, telling me that they are sending the same driver, and they talked to him about my feedback (talk about awkward situation for me!) and he should behave better. The lady who called me was persistent that it's not her fault ( heck yeah, your system is broken - you need to have a proper procedure for customer feedback) and how I should just get to the airport on time.

Were they on time? Yes. But was the service good? No. Would I use them again? No.

Chicago, Illinois
posts: 2
7. Re: Any experience with OTS airport taxi service?

And while in London, we used London Radio Cabs - our hotel staff suggested it. Great service - here's their number. 020-7916-2121. Since my mom was restricted, we had to use cabs to get around. They give you the price over the phone, so you know how much you will be paying. We used it 5 times total, and each time the drivers were friendly, courteous, and showed up on time.

London
posts: 1
8. Re: Any experience with OTS airport taxi service?

I used OTS airport taxi's for the first time recently to collect my parents from the airport and take them back again. I paid the additional £5 to have them 'greeted' when they arrived with a sign, but after a 24 hour flight there was no-one there and they had to hang around for half an hour waiting for the driver. They refunded the £5, and assured me this was an unusual slip-up. However they proved equally as unreliable on the return trip to the airport, when the car was 45 minutes late to collect my parents who had to ring the driver three times to find out where he was. The company was unsympathetic, saying they couldnt do anything about traffic. It makes me doubt their ability to watch/ judge what is happening in London to give any reliability and their unsympathetic brush off was unsatisfying. I wouldnt use them again.

9. Re: Any experience with OTS airport taxi service?

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