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Royal Decameron Salinitas Continuing Illness

Burlington, Canada
posts: 897
reviews: 3
Royal Decameron Salinitas Continuing Illness

The stomach problems (i.e. food poisoning) at this hotel are too frequent and longstanding to be ignored. It seems that resort management and the tour operator (Nolitours) have had little or no success in solving this issue. In my opinion unless some decisive action is taken soon this location will revert back to being the swamp it was before it was built in 2005/6. I seriously doubt people from North America will continue to travel to a resort at a cost north of $1,000 per week for the privilege of getting sick.

Buffalo, New York
posts: 30
1. Re: Royal Decameron Salinitas Continuing Illness

we spent the last 3 days of our trip at the decameron. We were all sick at some point long before we got to that hotel. Please don't assume it is just the decameron or airlines from Canada to blame. We met many people on our trip who had gastric problems- one swore it was the eggs at his mother in laws house, another El Sal. guy warned us to avoid the garlic shrimp, another woman (from there) said stay away from the meat papusas etc... who knows really?

It seems to happen everywhere.

Niagara Falls...
posts: 290
reviews: 1
2. Re: Royal Decameron Salinitas Continuing Illness

catMa - I must agree with you. There 'could' be other reasons people are having issues. Not fair to pinpoint it on this resort and airlines, unless you have proof.

Don't understand why NBF is bad mouthing the resort when he has been there twice himself.

We returned not too long ago from our third trip there with no gastric problems. We are not fussy eaters.

Sonsonate, El...
posts: 242
reviews: 3
3. Re: Royal Decameron Salinitas Continuing Illness

Kudos, catMa and ardel!!

We absolutely agree....everyone is just way too quick to place blame without proof! The Decameron has the strictest of food prep, handling and presentation procedures and cannot be blamed for all this illness. Notice how it's all in February...bad month for transmittable flus, Norwalk, etc. All it takes is one sick person to start the ball rolling. Have travellers forgotten about SARS already? It was probably just a nasty highly contagious "bug" that was a fast spreader and hit the RDS hard.

We're counting the days and hours until we leave on March 21 for another 2 weeks in paradise....this will be our 11th time!! If we are greeted by staff wearing masks, no biggie.....just means they're on top of things! Keep up the excellent work, RDS!!

ldn
posts: 197
4. Re: Royal Decameron Salinitas Continuing Illness

I was there 3 years ago and many people were sick.They need to change their routines

Toronto, Canada
posts: 56
5. Re: Royal Decameron Salinitas Continuing Illness

I have been 3 times to this resort.. sorry to report that we will never return!! This time I became sick and upon return to Canada have PROOF that I was infected with Shigella!! Health Canada has become involved since this is a reportable disease. I am still being treated for this. We too absolutely loved the place and had thought like many others do that it must be overindulgence if so many were sick before! We were there from Feb 14-28 I became sick on 26th and according to the health investigation they tell me I became infected on about 23rd. It has been absolutely horrible to be sick for 2 weeks since returning. Nolitours needs to address this problem or pull out! Many many ppl were sick during this time.. And just to add.. I never left the resort.. not even to the beach club.. Health Canada is 100% sure I contracted this at Salinitas!! It was not brought by tourists!

Niagara Falls...
posts: 290
reviews: 1
6. Re: Royal Decameron Salinitas Continuing Illness

EG - sorry to read about what happened to you. Definitely that is of concern and I won't make light of it. That is the last thing you want to get no matter where you are. Hopefully Nolitours and the resort will be made aware of your issue and perhaps others.

Sonsonate, El...
posts: 242
reviews: 3
7. Re: Royal Decameron Salinitas Continuing Illness

Hola EasyGlider

I also am sorry that you & others became ill at the RDS & I have never "made light" of those who did--it's just that it wasn't adding up. At least you have named the bacteria that infected you. Shigella is a fecal-oral transmitted bacteria that causes the gastro-intestinal symptoms that you endured & can vary from mild to quite severe. If I may put my 2 cents worth in as a medical specialist in infectious diseases, I still don't believe this is caused from food poisoning since strict precautions are always reinforced & updated including washing of fruits, vegetables, etc

Perhaps something to think about is the non-potable water from the taps & also infected run off from the septic system into the beach water in front of the resort. Anyone who has been to the RDS more than once knows where the septic filtering/pumping system is. Maybe there was a problem that developed in the month of February due to malfunction or environmental factors that made the contamination particularly harmful. That being said, the safest place to swim if you're going to immerse yourself is in the resort pools & at Costa Azul.

Also for future travellers, including ourselves, my thoughts are to advise you to take particular caution with the water from the taps & showers in the rooms & be hyper-vigilant not to ingest any while brushing teeth, showering, etc. Rely heavily on the bottled water that is provided & I have no doubts that the RDS will certainly comply with requests for extra bottled water as needed. We have spent 20 glorious weeks at the RDS since its opening & we are anxiously awaiting 2 more beginning March 21. We have never had any problem of any kind in all that time & if anyone is going to become ill, it's definitely me as I suffer from severe IBS & I am the perfect target. As a precaution this year only, we are taking our own Cipro with faith that we will not need it.

Thank you, EG, for sharing the strain of bacteria & your insight. It makes a little more sense now. We have utmost confidence in the RDS that they are doing everything possible to clarify & rectify these reported illnesses as the Decameron line of hotel/resorts has a meticulous reputation. El Salvador has done an incredible job of encouraging & increasing tourism in the past few years which is destined to be a major source of revenue for their economy. The people of El Salvador are very proud of their country & are anxious to welcome tourists to the beauty of El Salvador!

We wish everyone who is yet to depart for the RDS very healthy & happy travels & we have utmost faith that El Salvador will continue to grow & prosper!

Burlington, Canada
posts: 897
reviews: 3
8. Re: Royal Decameron Salinitas Continuing Illness

It is indeed a shame but it seems more people are becoming ill at this resort. But in my mind the bigger concern is the extent that certain individuals are prepared to go to in their defense of the Decameron organization and Nolitours for the illness. My opinion is if you like the place and want to chance it just go there but if you haven't been there and are skeptical simply stay away it's not worth the risk. It's amazing that some people appear to be shills for this resort.

Sonsonate, El...
posts: 242
reviews: 3
9. Re: Royal Decameron Salinitas Continuing Illness

NBF-

Be very careful with your accusations! Labelling people you don't have a clue about is neither acceptable or tolerable! A forum intended to share helpful information between fellow travellers is not the place for name-calling. Really now......"shills".....because we stand up for what we believe in??

London, Canada
posts: 855
reviews: 25
10. Re: Royal Decameron Salinitas Continuing Illness

I have been to this resort twice and didn't get sick either time. The people I was traveling with also did not get sick. I will admit I am a Royal Decameron "fan". I've been to Royal Decamerons resorts in 3 different countries including multiple trips to Panama. I have traveled extensively and stayed at many all inclusive resorts in numerous countries (mostly 5 stars but a few 4 and 4.5 stars along the way). The Royal Decamerons in Panama and El Salvador are 2 of my favourite resorts of all time.

I am also traveling to the RDS again on March 21st and have been concerned about the number of recent reviews reporting that a high number of guests got sick during the month of February. Because I'm traveling with my 2 year old son I've done as much research as I can and I too was happy to finally have the name of the bacteria that may have been causing the problem. Shigella is not uncommon and in fact it apparently is frequently seen in the US (hardly a developing country by anyones standards I would think). In fact, it has been referred to as the "leading cause of illness" in the US.

I was very pleased to see that research suggests that probiotics can prevent a person from getting ill with shigella or can at least greatly lessen the symptoms. I am a huge proponent of probiotics in preventing gastric/intestinal type illnesses. The proof is in the pudding (or in this case the "yogurt"). Despite having a young child in daycare who frequently gets caught up in gastric epidemics so common at daycares (and Shigella is a common culprit for daycare outbreaks in North America) since I started taking probiotics every day I haven't once caught the numerous gastric illnesses that everyone around me has succumbed to. For the first 2 years of his life my son was too young to consistently get probiotics into him and he would get the various gastric illnesses and bring them home and the rest of my kids would get them too (just try getting teenagers to eat a yogurt a day preventatively!). My son's daycare has been in outbreak mode for the past month due to the latest gastric illness. This time I have been successful in getting 1 to 2 probiotic yogurts into my son every day and it was no surprise to me that he has been the only child in his class who has not gotten sick.

I note that there were a cluster of reviews from February but nothing since except for the latest one that is largely positive. I hope this outbreak of Shigella has run it's course (as it eventually does in the daycare and nursing home outbreaks in North America). I am confident that the RDS management recognized that there was a problem (how could they not with all these people going to the resort doctor??) and have one everything possible to eliminate the problem.

Assuming I have internet access in my room I will try to provide some updates here on the forum on the current situation while I'm there.