Worst experience in my life
There is no concierge service at all, only a phone# until 5PM. Hot water working intermittently (no one came for repair), no towels for the pool, no personnel to speak with. We unfortunately decided to travel with our babies (3 month and 1 year old babies) as a last minute plan and were placed in a small room, small bed which was not what we paid, we paid for a 1BA with king bed and they gave us a studio with full bed. We called the concierge on arrival -> voicemail. Next day, a very rude staff refused to give us a bigger room and were offered to leave the hotel (with 2 babies on thanksgiving day!). As American citizens, this was an insult for us, specially for our culture in such important day. Can I say more? Very ANTI-FAMILY!! There are so many options in Montreal, we will never stay here again.