I have a flight credit that expires in 30 days. I wanted to apply it to a ticket that I need to book for travel 2 weeks from now and I too have experienced the most disgustingly poor customer service imaginable. It is now the 4th day of trying to contact their call center and I can't get through because nobody picks up the phone. I have waited between 1 and 2 hours each attempt and finally hang up in disgust. I have called at 1:00AM, 9:30AM, 4:00PM and 8:00PM -same thing each time.
I have also emailed Expedia.ca twice and although the website proudly states that a 'representative' will respond.... guess what? Nothing. No response. My second email also demanded that I speak to a supervisor call me - still nada.
... disgusting and embarrassing (for Expedia management). What a terrible service.
