Do Not Rent from ZOOM!
Though the pickup procedure was quite straightforward, the company gave my a car with an expired lease by mistake. Instead of acknowledging that this was a mistake on their part and compensating us for the inconvenience of returning the car, the company threatened that I could continue to drive the vehicle but risk getting pulled over by the police, as the vehicle will be reported as stolen by the dealer.
After I conveyed my shock that they could even suggest such an outcome and threaten their client, the company representative eventually decided that they would rather pay a fine to the dealer to extend the lease on the car than acknowledge any mistake and provide their own client with some form of compensation for the inconvenience.
Furthermore, the vehicle had a stale smoke smell that was overpowering. However, again, this was not the vehicle I was supposed to have rented as they gave it to me by mistake.
I will not be renting from Zoom any time in the future and would not recommend this company to anyone else.