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Westfalia Rentals in Victoria, BC

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Oakville, Canada
Level Contributor
3 posts
8 reviews
Westfalia Rentals in Victoria, BC

I read all the negative reviews after I had booked with Jeff from Westfalia in Victoria, BC. I immediately contacted him with my concerns and he gave me a brief overview of his company. He runs it half the year and has over 30 VW vans that he rents out and maintains and repairs. We had the opportunity at that point to cancel the reservation and make another one with another company, however we really wanted the true west coast experience, so we cross our fingers and went with it.

Jeff was extremely accommodating in getting the van to us at 11pm the night we flew in and then we meet the next day to sign the contract and make payment. At that time we realized we needed bedding and Jeff made an extra trip to us with bedding supplies. It also came fully equipped with camping supplies which made it extremely easy to start our adventure. He was extremely laid back and said to call with any concerns at all.

The van was definitely older and had 360,000 km on it, however it was extremely clean, very charming and Jeff assured us he takes very good care of his vans.

We needed a reliable vehicle to get us up the coast to Tofino. We had some fairly large hills to climb and rough roads to travel, but the van made it the entire way. We had absolutely no problems. There were VW vans everywhere on the island, definitely the way to travel. It was comfortable to sleep in and had plenty of room for our stuff.

When we had to leave our flight was fairly late leaving and Jeff had no problem making late night arrangements to pick it up. He was extremely flexible and very easy to get ahold of.

I felt the need to post something on Jeff's company because all the negative reviews we had read made me very anxious about our trip before we left. We are going back to Victoria next September and I would definitely call and rent a van from Jeff again or recommend his company for anyone wanting to rent a VW van.

32 replies to this topic
Nanaimo, Canada
1 post
11. Re: Westfalia Rentals in Victoria, BC

although i had read both good and bad about jeff morriss @ westfalia rentals i thought i would make my own decision i walked into his yard at his place of business and heard him screaming profanities about north american being useless that was it i heard it with my own ears straight from his chauvinistic mouth he made up my mind for me he will never get any of my hard earned CASH....................................

Vancouver, Canada
Level Contributor
1 post
104 reviews
12. Re: Westfalia Rentals in Victoria, BC

Well..we just rented a westfalia van with Jeff and it was awesome!! Yes, the van is old, and we had to add oil several times. I think we used 2-3 bottles within 2 weeks, but guys..you pay what you get! We had so much fun during our road trip! And we found Jeff and Lisan (his daughter) very nice and they explained it thoroughly. We would do business with them again for sure!

Edited: 12:48 pm, August 13, 2012
Victoria, Canada
Level Contributor
18,781 posts
63 reviews
13. Re: Westfalia Rentals in Victoria, BC

Lucy glad you had a good experience, but even a bad company or business can operate as expected once in awhile,, and yes, things can go wrong for anyone, but when the general behaviour or performance is repeatly poor then people should be aware.. and avoid!

14. Re: Westfalia Rentals in Victoria, BC

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Removed on: 12:47 pm, September 06, 2012
 
15. Re: Westfalia Rentals in Victoria, BC

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TripAdvisor staff has removed this post because it did not meet TripAdvisor's forum guidelines with regards to off-topic chat. Please limit conversations to subject matter directly related to the host forum. For example: when in the London forum, please stick to topics that relate to travel within the London Metropolitan Area.

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Removed on: 12:47 pm, September 06, 2012
 
16. Re: Westfalia Rentals in Victoria, BC

-:- Message from TripAdvisor staff -:-

TripAdvisor staff has removed this post because it did not meet TripAdvisor's forum guidelines with regards to off-topic chat. Please limit conversations to subject matter directly related to the host forum. For example: when in the London forum, please stick to topics that relate to travel within the London Metropolitan Area.

Off-Topic Chatter is a forum for discussions gone afield from the topic of travel. Please note that the Off-Topic Chatter forum is un-moderated -- the Forum Posting Guidelines are not enforced, with the exception of pornographic images or text, hate speech, unauthorized re-prints of copyrighted text, and messages that promote or encourage illegal activities. Each user is expected to take responsibility for his or her own conduct.

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Removed on: 12:47 pm, September 06, 2012
 
Whistler, Canada
1 post
17. Re: Westfalia Rentals in Victoria, BC

I would never have anything to do with Westfalia rentals! @ months down the line i am still waiting for jeff to pay me 700 dollars he owes me from a rental. He said he would refund me the remainder of the money i spent on the camper van, however my emails have been blocked and he has not replied to any of my voice messages on the phone. I am in Whistler now struggling to pay rent and get by as i am missing a large chunk of my money i saved to come out here! I would not recommend anybody dealing with Jeff at Westfalia rentals!!!

Rimouski, Canada
1 post
1 review
18. Re: Westfalia Rentals in Victoria, BC

We rented for Jeff Morris at Wesffaliarentals.com out of Victoria in last septembre. All the negative reviews are accurate.

Just go far far away from this compagnie. We had a lot of problems with the van. The people were rud and not helpful at all when we got stock on the side road.

I will never rent an other west in my life because we rely had a stresful experience. We end-up seeping in hotel !!

Just stay away from this compagnie. We had rend other van in other travel and everything when really good !

Edited: 9:21 am, June 05, 2013
Edmonton, Canada
Level Contributor
3 posts
30 reviews
19. Re: Westfalia Rentals in Victoria, BC

@saphiresunset - We had a very similar negative experience. We were reading your review and (almost) laughing at how similar our struggles and experiences were with the rental van. We can kind of laugh now because it’s over, we have some ridiculous and entertaining stories and overall we had a lot of fun… but at the time the issues that came up were not very fun. Overall Jeff was accommodating with pickup and drop-off but other than that we had many challenges with the van. We are certainly lucky the van did not break down as we travelled approximately 2400 km's down to the states. I'm glad we are not the only ones who had a stressful experience. Jeff did not answer his phone or return our calls when we ran into trouble (van kept stalling out on us and almost left us stranded our first night. We were going to get a hotel room for fear of breaking down on the highway. Luckily the van smartened up after we let it cool down for a bit).

We had the same experience of the gas tank overflowing at the nozzle and leaking underneath at the tank. A stressful situation, especially when people were telling us we had something leaking and we were fearful we would not be able to hold enough gas long enough to make it to our final remote destination. Just a tip - the gas tank, as we learned after it was overflowing and leaking, does not spill or overflow/leak if filled extremely slowly (slowest setting on the pump handle or manually holding it). Once we learned this quirk we didn’t have any further issues but could have avoided the stress and spillage had we known this was a normal quirk (according to Jeff).

We had been told to top up the oil every so often as the van tends to burn oil. We hadn’t realized how much or how quickly the van was going to eat up the oil until the van would become temperamental and would start stalling out. We quickly learned we had to add oil often as it burned much more quickly than we thought. We added at least 4 bottles of oil to the van during our trip (total driving time approx 4 days), checking and/or adding oil at every few fuel fill ups. Jeff told us this was fairly normal for Westfalias.

We went to a propane fuel station at a gas station to have the propane checked/topped up if needed before our camping trip. The attendant had concerns with the tank and could not find the pressure release valve and therefore could not legally add any propane. Not only that, but the propane had been left on/open since we received the van from the rental company and had since driven approximately 1200 km’s unknowingly with it open. Very dangerous, and you would think this is something the rental company would check for before renting it out (we didn’t think we’d have to double check it). The tank was quite rusty and we ended up not using our stove at all as we didn’t trust the safety of the propane tank.

To add to the list of issues, half way through our trip, our sink's pump stopped working and we had only used about 10 L of the water in the 40 L tank. We were also not able to use any of the interior lights or have the radio on without having the van running as using power seemed to kill the battery quickly. We ended up buying closet lights and headlamps to light our van at night and did not use any interior power (we were not hooked up/did not have anywhere to hook up to as we were camping in a remote area).

I would not recommend renting from this company unless you are staying locally in BC or on the island, and not climbing any big hills/mountains. Even then, it's a toss up. There were several more issues that we could detail but we’ve covered the majority of the major issues. When you pay good money for a rental (it’s not like these rentals are dirt cheap!), you shouldn’t have to worry about it breaking down on you on the side of the road. In the end, the van worked out for us and overall we had a great trip, however we did experience many negative and stressful situations that I would not want to have to go through again.

Montreal, Canada
1 post
20. Re: Westfalia Rentals in Victoria, BC

Hi,

Do you know other companies in Victoria or Vancouver that rent Westfelia's?

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