I read all the negative reviews after I had booked with Jeff from Westfalia in Victoria, BC. I immediately contacted him with my concerns and he gave me a brief overview of his company. He runs it half the year and has over 30 VW vans that he rents out and maintains and repairs. We had the opportunity at that point to cancel the reservation and make another one with another company, however we really wanted the true west coast experience, so we cross our fingers and went with it.
Jeff was extremely accommodating in getting the van to us at 11pm the night we flew in and then we meet the next day to sign the contract and make payment. At that time we realized we needed bedding and Jeff made an extra trip to us with bedding supplies. It also came fully equipped with camping supplies which made it extremely easy to start our adventure. He was extremely laid back and said to call with any concerns at all.
The van was definitely older and had 360,000 km on it, however it was extremely clean, very charming and Jeff assured us he takes very good care of his vans.
We needed a reliable vehicle to get us up the coast to Tofino. We had some fairly large hills to climb and rough roads to travel, but the van made it the entire way. We had absolutely no problems. There were VW vans everywhere on the island, definitely the way to travel. It was comfortable to sleep in and had plenty of room for our stuff.
When we had to leave our flight was fairly late leaving and Jeff had no problem making late night arrangements to pick it up. He was extremely flexible and very easy to get ahold of.
I felt the need to post something on Jeff's company because all the negative reviews we had read made me very anxious about our trip before we left. We are going back to Victoria next September and I would definitely call and rent a van from Jeff again or recommend his company for anyone wanting to rent a VW van.