First let me say, I rate this hotel 6.5 out of 10, 10 being the best.
We had a great time, just the two of us and we met a nice couple from St. Louis, Hi Tracie and Kevin! We had dinner w/ them and bar hopped a little on our last night, the Gigglin Marlin was definitely a lot of fun. I did a couple jello shots and a couple of tube shots, did NOT hang upside down by my ankles though. There was a young girl (21+/-) in a dress who did, I'm sure her mom is proud! HA
Some of you may remember we were on a hunt for bathroom sinks, we found 2 matching ones and a wastebasket, planter, kleenex box cover and soap dishes to match, under $200 for everything. We pretty stoked about that purchase.
Now, for the resort. It is everything the other reviewers have posted (good and bad). Service is lacking in some areas, you have to beg for ice for your drinks. We only really had one bad experience w/ the restaurant staff and I think he was just so overwhelmed b/c the next time we had him he was great and very attentive.
At this resort you have to stand in too many lines, vacation is not about lines unless you are going to Disney World, you expect lines there. Lines for drinks, lines to make reservations at restaurants that you have paid to eat at, and probably won't get a chance. Lines for the concierge, lines to get towels....lines everywhere, except at the buffet, go figure, people just get right in front of you. Remember, you learn everything about manners in First Grade, please don't leave them at home.
The room was very clean, check in was a breeze, no cool drink or cool cloth when you arrive (like other resorts), but check in was easy and the bellman took our bags up for us.
I was (still am) very annoyed w/ the concierge. I sent an email about our anniversary a few weeks ago, tried to make contact upon arrival, he was gone for the day. Finally on Tuesday, I wait in yet another line for 20 minutes for him to get back from lunch, lunch was over at 1:30 according to his sign. Finally at 1:50, I leave a note on his desk, telling him our anniversary is Friday, room number, name etc, and request champagne and possibly some fresh fruit or whatever they do for anniversaries. Friday came and nothing when we went up at 4pm, so I stopped by to be sure he got my note, he did but said he didn't understand (one would think he would call me in the room??? NOT) so I explained and he said he would have a bottle delivered and some strawberries....we left at 5:45, returned at 1am....nothing had been done. I was/am furious. I didn't throw a true southern girl fit, but should have.
This hotel doesn't have room service, for some reason I was under the impression that they offered that. After the last restaurant closes at 11pm, you are SOL. We rarely eat late like that, but we had been drinking ALL day, I was out at 8pm and we both woke up around 11pm starving... I had to get dressed and go down to the restaurant that was full of employees eating, to be stared at for getting a couple of hot dogs and some fruit, I felt like I was invading their space. Maybe I was, but the girl at the front desk said to go there. So....
The buffets are the same each night, essentially, they just move the "main" dish (whatever the nightly theme is) to the center buffet and the others to the sides. It really is quite disappointing.
Also, if you want to spend your vacation w/ a bunch of unsupervised children, this is the place for you. If I wanted to spend time w/ kids, I would take my friends and neighbors kids, at least I would watch them. I have never seen so many children under 10 belly up to the bar, ordering drinks. Of course the bartenders were trying to make sure they didn't put anything in them. But when they are busy, all they hear is "Mudslide" or "Pina Coloda" and that's what they make. Could be a dangerous situation for a kid if the parents aren't around. I did see a couple of dads come to the pool w/ the bar and round up their kids and fuss at them for hanging around the bar. Good for them.
I don't care about cigarette smoking, but cigars in an enclosed space, that's a different story. Is it really necessary to smoke IN the pool? I understand at a table on the edge of the pool, but to be standing in the middle, nowhere to flick but in the pool.
They do need restrooms closer to the pool, I did watch people who were there ALL day and never leave....ick.
We also witnessed a spoiled brat yell at an older lady over an umbrella, there were not enough to go around and I don't know if the older lady took the umbrella or not, but the "rules" say you can't reserve seats or umbrellas and if you aren't using them they are up for grabs. This girl called the older ladies some not nice words, lets just say if she had spoken to my mother or grandmother that way, I would be in a very nice Mexican jail in CSL. Then if that wasn't enough, she brought daddy over and he proceeded to tell these ladies off. My husband went over the ladies and told them if the guy said another word to clock him w/ the umbrella and then send them over to him.
Overall, the hotel was not bad, just not somewhere I would go again, but then again I am spoiled, I like the Adults Only, I like the attention the Concierge usually gives to details, I like a change in food, you really get tired of eating the same thing all the time.
On that note, we did go to the La Golondrina Restaurant (formerly the Trailer Park), we had 3 fabulous meals. My husband had Lobster all three times, I had Filet Mignon (Queen) once, fabulous! I had Ribs, yummy and the last night I had a Ribeye, it was good. The best part of the meal is the Bimbo Bread w/ Garlic spread, the second time we ate there my husband and I had about 5 thick slices each! HA HA
I did gain 8lbs on vacation, alcohol? food? bread? slow metabolism? yeah, that's it slow metabolism! HA
Let me know if you have any questions, I do have some fabulous pics I don't mind to share if anyone wants to see them.