Hi! My husband and I just returned from Reef Coco Beach, it was great. The service was very good, the food was fine, the staff tried very hard to make your stay there very enjoyable. We will have pictures if you want to see them I can email them to you. We had a great vacation so don't worry about the negative reviews. We heard too that if you book through a tour such as Funjet, you don't get bumped to the other hotel. I did have lunch at the Reef Playacar, it was great. The pool had lots more palm trees, food seemed a bit better but of course I did not see a room. I really wouldn't worry too much.