HI there, I never ended up contacting the resort for a room request. I was planning on phoning directly and speaking to Manager Alphonso.(you get phone number from their website).....Our room number being 2241 was fine for us......We were a short walk from the main lobby area...and bar area....now we did face palm trees and the bridge/ramp walkway (fun to people watch).....if you stand then you see the view of the pool and partial ocean......We only heard the noise when sitting on our balcony.......but once behind the closed doors in our room(we did also have a sound machine)....we were fine.......you go to bed so tired after a full day doesn't take long to sleep......
As far as the water.....yes it is odd that they don't provide bottled water but at all the bars, you can fill any container with their filltered water, this is what we did.....(so bring an insulated mug with you).we only purchased a few bottles from the gift shop to take with us on excursions...... As far as excursions, one that we did not do that a few really enjoyed was a ferry ride to Cozumel......one group had rented a car for the day and toured the entire island.......while another couple went for the ferry ride and did some shopping and enjoyed the beaches......
We rented a car and drove to Tulum to see the ruins, enjoyed the beach there for a bit then drove to Akumal beach and spent afternoon......great snorkling there....(I think that is where we will go next, in Akumal).........
