They do want to differentiate. They did the same thing the last time managment changed. Briefly... I will write detailed rewiew when I can... Darn work has me swamped, been back 48 hrs and been at office 25 of them... this is my eyes it to say if you want perfection don't go there, if you can handle a few issues that are being resolved as promptly as they can and you can roll with the punches it is great beautiful resort. they seem a little under staffed as they have doubled the room numbers by switching the sabor exclusive to aura.
My only complaint with the rude people ruining my vacation griping about little things like a 5 course meal on New Years Eve taking an hour and a half... where do you have to go? They are Trying to create fine dining experience.
I have been several adult only all inclusive is the last was secrets Capri know or a is not there quite yet with some foods. so what maid forgot from the floor mat one day, I just called and they brought one. Iwasn't going to let something like that really my vacations like some people will.