I am sorry to have to post this email.
My STRONG ADVICE IS NOT TO USE THIS CROWD. I booked a hotel in Iceland for 9 days returning the Thursday after Easter, ie one week ago. I paid in full in the last week in January.
I and my family travelled from Ireland on 12th March 2008. When we arrived, the hotel had not received the booking, nor the payment, and said that they do not have any dealings with this company. This was despite bookinhotels having not only confirmed our reservation, but also having sought and received an additional 200 euro in January, when we went to pay.
We were very fortunate - the hotel was very understanding and sympathetic and were able to squeeze us in but not in the same type of rooms we had booked.
We emailed bookinhotels.com from our holiday, and they apologised and said we would have a refund in "2/3 days" claiming it was a "problem with their provider".
Despite emails since I am only getting bland responses saying they will refund me "shortly" but no real explanation as to what happened and why we cant have the money we gave them in January, back.
If I get the refund I will update this forum but for the present I would avoid using this booking company
Disappointed traveller