sounds like one of those (in)famous "free" or "budget trips" that start with a pop-up window on your computer screen ...
Because I have been asked for advice recently (about Special T Travel), I have done some research on the internet and stored some (IMHO) relevant links on my website:
http://www.bahamaslinks.ch/pqa.html > free trip > Special T
and asked for "second opinions" in the Geographia/GBI forum (great forum for Freeport, lots of very helpful regulars): …parsimony.net/forum67650/messages/10041.html
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there are usually three options:
1 - give up, write off the money already paid
2 - fight for "money back"
3 - go for it, double check everything, make the best out of it
and there are good reasons for each one of them depending on your language skills and your "grimness" or aggressiveness/ability to enforce oneself
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I came across 2 postings saying that they got a refund from their credit card company. One says full refund after 6 months, the other poster says that HALF of the amount was paid back.
A few people say that they could cancel everything but I'm not sure whether this is true - it could be people from Special T posting such messages.
So far, I couldn't find a message of somebody who finally MADE the trip in order to find out how much this person paid in the end... For me, this is not a good sign... Most people seem to have given up and written off the initial payment of a few 100$ ...
Most people report great difficulties to get in touch with the company by mail, fax or phone once they have given them their credit card number...
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IMHO important when trying to decide:
The Discovery cruise ferry is ok, a lot of people like the Discovery trip.
The hotel choice in the Bahamas? This is crucial! On their website Special T only mentions the Bell Channel Inn as an "expample of one of their hotels". If it IS the Bell Channel Inn: it is said to be a budget type resort, small and clean. But you might just as well end up in a dump (also in Florida...).
So you would need to know from Special T the name of the hotel, read reviews about it. If it seems acceptable: check directly with the hotel if everything is fine with the reservation in your name.
Also check all other items such as reservations with car rental companies, hotels in Florida, Discovery etc.
hope this helps Johanna