First off I have nothing to do with Beaches or any other resort here, but I am so very sorry for the mistake that was made when you were here. Especially as it was for the run up to your wedding. That was unforgivable and I will bring it up with the New Manager of Beaches when I next speak to him.
You do not have to pay any extra to use the spa at beaches. It is a good spa yes. But if people have to go through all this indecisiveness when they are wanting to book them they will not bother at it will be to every one's loss.
Maybe someone at the front desk is unaware? Maybe when people are calling for a group booking and they ask if people in their group can use the other facilities when waiting, then they get told no. Which is true.
Just going in to use the spa does not enable you to use the pools and bars.
I don't know. But....
Me and twenty friends use the spa there and don't pay more.
It is a good spa...
I will enquire as to why the misinformation.
Again, sorry for the fact that you encounted problems here.