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Turks and Caicos Forum: BEWARE - Grace Bay Rentals


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MTJCB
   Boston Area
   Joined: Nov 2006
   Forum posts: 9
   Travel map pins: 0 

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Posted on: 10:30 am,December 18, 2006
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I reserved a car from Grace Bay (becuase of the positive reviews on this forum) and once on Island could not get a hold of them - both numbers on their web site were disconnected or did not answer. My suggestion -- try someone else.

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potcake
   Turks and Caicos Islands
   Joined: Aug 2004
   Forum posts: 3,274
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Destination Expert  What's this?
for Turks and Caicos
Posted on: 11:02 am,December 18, 2006
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This is just an error.

The cell phone number on the website is working and was answered immediately. (232) 8500

But the office number listed is a mistake and they are now aware of it.

The Office number is (946) 4404.

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GBCR1234
   PROVO
   Joined: Dec 2006
   Forum posts: 1
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Posted on: 7:02 pm,December 18, 2006
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Dear Tom,

Once again we would like apologize for the misunderstanding with your reservation. As explained in our email we had no contact information for you. You may not have noticed but the 946-4404 number was on the confirmation email. However, we will be more than happy to provide a one day free rental because of any inconvenience caused.

Grace Bay Car Rentals

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ajax1
   Connecticut
   Joined: Dec 2005
   Forum posts: 1,647
   Travel map pins: 19 

Destination Expert  What's this?
for Providenciales
ajax1
Posted on: 7:26 am,December 19, 2006
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Grace Bay Rentals, Your the best!

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camke
   massachusett
   Joined: Feb 2003
   Forum posts: 3,499
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Destination Expert  What's this?
for Turks and Caicos
camke
Posted on: 9:01 am,December 19, 2006
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I believe I started the positive reviews on this forum. Someone that I know , had in the past had a positive experience with this new company ,Grace Bay Car Rentals.

I had called Todd to make a reservation and to find out where he was located, and just by talking to him you could tell he was really into pleasing his customer and very accomodating.

I am sorry you had a bad experience or misunderstanding, but I am glad after what he just wrote, that I did share his business with everyone on this board.

If you do return in the future, I hope that you will take him up on his offer , and give it another try.

Happy Holidays

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blamona
   Stafford, Virginia
   Joined: Dec 2004
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Destination Expert  What's this?
for Turks and Caicos
blamona
Posted on: 9:07 am,December 19, 2006
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Grace Bay car rentals has been fantastic. No other car rental company would have made that offer!

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bbdip10
   Boston
   Joined: Oct 2006
   Forum posts: 10
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Posted on: 12:16 pm,December 19, 2006
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We just got back from Turks last week and rented from Grace Bay Rentals for the entire week.. I have to say Todd was terrific and we would use them again in a heart beat!! terrific!! and I highly recommend them..

Miss floating in the lovely water...

J.

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www.PrestigiousProperties.com Hundreds of Villa Rentals Affordable beachfront luxury.

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