We rented a car for our vacation over Christmas break from Andy's. The car was described as a mid-size car - similar to a Malibu. I thought a Malibu-sized car should fit our family of four nicely. Boy, was I wrong. Instead we were given a Ford Focus. Of course, being Christmas break there were no other cars available to switch. Then the customer service rep told me that Malibu on their website means a "Malibu Classic" which is smaller than a Malibu in the United States. The customer service rep also told me that she had relayed this complaint by other customers to the company administrator and that nothing had been changed on the website. I now see that the mid-size is described as a Ford Focus. While the change is a positive step, I wonder if they mean a 'Ford Focus Classic'. We will not rent from Andy's again. In addition, this seems to be a common problem with Andy's. When I was returning our car, another customer came in and said he'd like to return his Andy's Rent A Shoebox. Guess he had a similar experience.