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St. Lucia Forum: Anse Chastanet questions

Olathe, KS
60 forum posts
 Anse Chastanet questions 

I have a few questions regarding AC and the Total Romance package:

The package is supposed to include: All tax and service, Airport transfers both ways, Breakfast, lunch, afternoon tea and dinner, All drinks including house wine (but not bottled wines and champagne), Welcome cocktail Tour of Volcano, Sulphur Springs and Diamond Mineral Baths, Guided tour of old French Colonial Plantation of Anse Mamin, Drinks package in room fridge, basket of local fruit, Snorkeling, kayaking, mini-sailing, windsurfing, A guided boat snorkel trip, A resort scuba diving course for beginners, Bottle of French champagne, One hour Swedish Massage, 1/2 day Jungle Biking in Anse Mamin Valley, and a Half day sailing on skippered resort yacht Serenity.

1. It states that Airport transfers both ways are included. Who is this through and do we need to contact anyone to set up times? If we choose to do the helicopter from the airport to the hotel, who do we contact and can we bring our luggage on the helpicopter?

2. All of the excursions: Tour of Volcano, Sulphur Springs and Diamond Mineral Baths; guided tour of old French Colonial Plantation of Anse Mamin; snorkeling, kayaking, mini-sailing, windsurfing; guided boat snorkel trip; 1/2 day Jungle Biking in Anse Mamin Valley; and a half day sailing on skippered resort yacht Serenity. - We have heard other resort guests state that if four people do not sign up, then these excursions are not available. Since all are included in the package, does the resort make sure that guests get to do all of these items? Is the cost of the package offset or anything provided to offset if something isn't available?

3. Resort scuba diving course for beginners - How long does the scuba diving course take? Does the package also include a dive for beginners? Will this package include the diving course and one supervised dive for both my husband and myself?

4. One hour Swedish Massage - Does this include a one hour massage for both my husband and myself?

5. Also, the package includes drinks from the in-room fridge. I have been advised by prior guests that this is not true and that you will be charged if you use the drinks. Is this true? If they are included, why would you be charged?

Any information that you could provide would be extremely helpful. I have emailed AC to ask for this information and have heard no response. If I can get even a few answers, then that's less I'll have to question later. Thank you!

Jersey...
254 forum posts
1. Re: Anse Chastanet questions

Hey, sounds like you just need to get out there and chill!

We were in AC last month. We didn't buy into the romance package but did do quite a lot of the things you mention...

1. As soon as you walk out of the arrivals hall, you will see a dedicated Anse Chastanet desk where, within seconds, you will be whisked off in a private taxi to the hotel (about an hour's journey on newly resurfaced road - great views of the Pitons etc). - even if your flight is delayed - they are expecting you so will be there for you. Best to telephone the hotel if you want a reply about the helicopter service. bear in mind that it only operates in daylight hours.

2.Don't worry. You will get to do all of those things. The volcano, sulphur springs and mineral baths is a morning trip - every day except Tues and Sat so even if they only run it for 4, you will have plenty of choice of days. The guided tour of the plantation is with the best tour guide ever(!) called Meno. It is in the neighbouring bay to AC, every afternoon - they take you round in the hotel launch - 3 mins. Mountain biking at the same place (mornings). All the water sports are free to hotel guests anyway and can be used at any time, any day. In Feb, the Serenity was having her engine repaired but the hotel borrowed another boat and guests were able to go off on the sunset trip etc on her.

3. Again, best to phone the dive shop at the hotel. They are totally geared up for beginners.

4.Yes. Make sure you get it done in the little hut up the steps, overlooking the sea!

5.If they have put drinks in your fridge, they are yours to consume. Sounds like your package is included. If you fridge is empty, you can buy various drinks packages.

Finally, just enjoy it. The staff are fabulous and will sort out any problems quickly and painlessly.

Olathe, KS
60 forum posts
2. Re: Anse Chastanet questions

Rozel, Thank you! I'm definitely not freaking out...yet! I just had a few questions and I know there is one TripAdvisor user who just returned that used this package, I was looking for their input. Anyway, I really appreciate the advice and the feedback!! Also, nice reply comments to the Brit yesterday! =)

3. Re: Anse Chastanet questions

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