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Punta Cana- Secret's Excellence

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royersford
posts: 8
reviews: 1
Punta Cana- Secret's Excellence

My husband I went to Secrets in Punta Cana three years ago, several months after it first opened. We have been to several island and places in the Carribean but this was the nicest resort by far! The food was pretty good for an All-Inclusive and the rooms, service, and grounds were great! Only downfall was that the help did not understnd much English.

Lima, Oh
posts: 1,392
reviews: 9
1. Re: Punta Cana- Secret's Excellence

We still experience a few communication problems, mostly in the restaurants. We have learned to point to the menu while ordering to avoid some of the problems. They try really hard and when something goes wrong with the order we usually just laugh it off. If it is something you just can't eat, just order something else. No problem.

Mike

Ontario, Ohio
posts: 794
reviews: 7
2. Re: Punta Cana- Secret's Excellence

There are still some problems, but when Sandep was the GM, he brought in instructors to help the staff. Many of them now speak good basic English. Having a basic knowledge of Spanish does help too.

Our first trip was when The Royal Uvero Alto was transitioning into Secrets. We have seen many changes over the years (both good & bad). The one constant that has kept this a great hotel is the staff. Many have been there since it was the Royal Uvero ALto, and they continue to provide the best service possible.

Shelly