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Bermuda Forum: Children at The Reefs

Meriden...
9,792 forum posts
 Children at The Reefs 

I just read a disturbing report on children at The Reefs. It was posted in July on this Forum’s Bermuda Hotels listings on the left hand side of this page.

Writer warned against staying in the pool area due to an excess number of children there all day and also about children dining after 6:30 in the evening. it was also mentioned that children were in the lounge area long after nite-nite time.

We encountered a bit of this annoyance last year and did complain to management.

I recently read The Reefs new children’s policy and am anxious to know if they (The Reefs) are adhering to their guidelines.

Perhaps the new on-site management will have the fortitude to make sure that guests are not disturbed by children and enforce this new directive for the good of all.

I am not anti-child; I have two of my own and would have never thought of bringing them to a high-end resort until they were at least young adults.

Would any regular posters and recent visitors (daffy) to The Reefs care to comment on their impression of of children at The Reefs?

And if any Reefs staffers happen to be monitoring this website your views would be appreciated.

I'm sure others share my feelings, paying over $500 per day and having to listen to a 12 month old screaming through dinner at 8:00 PM.

And those parents who believe their children are 'good' , never cry, talk loudly or prance arountd the dining room, are sorely misteken. They do not realize that the constant shushing and admonishing is just as disturbing as a crybaby.

Thanks,

Poppa

Philadelphia
1,243 forum posts
1. Re: Children at The Reefs
Destination Expert   What's this?
for Anguilla

Hi Poppa

We could not find any fault with this resort in any way except for this issue. While I'm glad I stayed here and would do it again, we did have a few kiddie problems. Kids were not suppose to be in the pool from five to seven in the evening and not only were they there but they were having chicken fights. When I asked them to quiet down I was ignored. I suppose I could have gone to find someone in management but I didn't.

Also had a situation where a father was playing football on the beach with his four young sons and all the goings on woke me from a nap on the beach. This happened on two different days. They specifically have a sign posted as to no ball playing but it was obviously being ignored. We didn't let it ruin our stay, but yes it was annoying.

Another morning, a four year old boy sitting behind us at breakfast should have had his parents remove him from the room but didn't.

Bermuda and the Reefs has a tough problem with this one. We have stayed at high end Caribbean resorts and never had this problem. Now I realize it was because we always vacationed in the winter. Because Bermuda's high season is in summer, it seems you get kids at just about all the resorts. Pompano was crawling with them when we visited. We though if we returned again, it would be at a time when the kids were back in school. The Reefs has the perfect setup for the most romantic honeymoon and couples resort I've seen. We had many romantic moments there. It is just hard to mix any kids at all in this picture and have it work. On one hand, you have honeymooners cuddling and kissing at the edge of the infinity pool, and at the same time a 12 year old boy will take a running jump and do a cannonball at the other end of the pool. Kids can be so impulsive and highstrung at times that I think it would be kind of tough to police.

There were also times when we had the pool totally to ourselves (usually in the eary evening as people were getting ready for dinner)

and this was incredibly serene and romantic. I would love to see this resort go adults only. As there are no other resorts in Bermuda that do this I think it would be a sell out.

Monmouth...
986 forum posts
2. Re: Children at The Reefs
Destination Expert   What's this?
for Southampton

Hi Poppa and Daffy2

I couldn't agree more. The Reefs simply is not the place for young children. That is why my husband and I go there because it is less "children friendly". I know in the past when I have stayed at Cambridge they flat out said 'no children 6 or under unless attended to by a nanny'. I'm not sure if they still had that policy. When we were visiting the Reefs last September, there were a few small children there. A couple did have a nanny and the others did not. They seemed to all be pretty well behaved-but still-there's nothing like getting woken from a nap or have a lovely dinner interuped by a crying or whinning child. There are other hotels that are better suited for children. Other guests last year had the same thoughts.

NYC
13 forum posts
3. Re: Children at The Reefs

Hi,

Just to take the opposite viewpoint for the moment as being a recent guest of the Reefs myself and having a small child (<1yr old). I'm fully aware of the "R&R" factor when deciding on a high end resort like the Reefs and wanting some peace and quiet. With that said (IMO) it's not the responsibility of the Reefs or any other resort to watch or discipline an excited child, it's the parents. There were a few times that our little one did yell around the pool or down by the ocean and we simply put her back in the stroller and wheeled her away from the other guests. This took all of 5 minutes to do and certainly did not interupt any of the adult nap times that we witnessed. A question that I would ask is what would you do about 30 something people jumping off of the rocks in the ocean? Could this be classified as distrubing or intrusive as well? Would you go to the front desk and complain about them making too much noise as well? Personally, I felt it was extremely fun and look forward to trying it again on our next trip to the Reefs.

We were extremely sensitive to the other guests as were many families (while I was there) and made sure to dine at 6:30pm so as not to interfere with the romance appeal of the resort itself. As for the staff of this resort they go above and beyond their duties in making an enjoyable retreat for both couples with and without the little ones. This is the first resort ever (outside of Disney) that I've been to that can make the child laugh and have a great time despite being a little in awe of the new surroundings, (thanks again to Caroline, Dwayne, the Roving Scotsman ;), David at the desk etc). Possibly the new management will consider your "for the good of all" comment and decide that the good of all guest would be better served by not putting a policy into effect that excludes one group of clientele. There are parents out there that have extremely well behaved children and like traveling with them.

For any other readers out there to this posting please make sure that this 'Kid Friendly' resort doesn't become a reason for you not to go. They really do provide the best service to all guests both young and old whether its searching for peace and quiet or an overall enjoyable memory.

Thanks.

DWB959

London, UK
374 forum posts
4. Re: Children at The Reefs

DWB959, I'm with you on this. It is up to the parents to control their children. We have travelled a lot with our daughter ever since she was an infant, and to many high-end resorts (many that are heads-and-shoulders above any in Bermuda). It sounds like we're similar in that we are certainly take others into consideration and we have displayed that attitude with our child since Day 1. Yes, the shushing is also annoying. For that reason if anything ever does come up, which is rarely, we leave the room and deal with it in private. There are well behaved children out there and, more importantly, considerate parents who control their children.

I guess if Poppa wouldn't consider taking his children to a resort, then he must fall into the category of those who will not control their children.

As with any generalisation, you cannot lump all of us together.

By all means, hotels have the right to declare themselves as "adults only". That is fine; families can go elsewhere. Likewise if they do not have an "adults only" policy, then those looking to avoid children can also go elsewhere.

We were once at an excellent resort that had an good compromise: The Datai in Malaysia. They have one "adults only" pool up near the main building and an "anyone goes" pool way down by the beach, both well separated from each other. This works out really well for all.

NYC
13 forum posts
5. Re: Children at The Reefs

By all means, hotels have the right to declare themselves as "adults only". That is fine; families can go elsewhere. Likewise if they do not have an "adults only" policy, then those looking to avoid children can also go elsewhere.

We were once at an excellent resort that had an good compromise: The Datai in Malaysia. They have one "adults only" pool up near the main building and an "anyone goes" pool way down by the beach, both well separated from each other. This works out really well for all.

--------------------------

Hi Surface Travel,

Couldn't agree more on the fact that hotels do and should have the right to be "adults only". However in the case of the Reefs it really would be a shame to even entertain a stricter childrens policy or to exclude young adults (and hence their parents) from this particular resort . The Reefs really is the standard that other Bermudian accomodations should be measured by. After staying there I wouldn't even consider another Bermuda resort for future travel.

Regardless of any current policy, (and mind you the current children policy is just fine) you could geniunely see that the staffers and management loved having guests of all ages around and in a parents mind that really hits home and becomes part of the relaxation factor! Just maybe some guests need to remember what it was like to be a child and possibly take their nap time back to their hotel room if it's that disrupting :)

All the best!

DWB959

Monmouth...
986 forum posts
6. Re: Children at The Reefs
Destination Expert   What's this?
for Southampton

Hi DWB959

I don't think making the Reefs an "adult only" resort is the answer or necessary. It is true that it is the responsibility of the parent to supervise their child and to take actions necessary not to offend other guests. I am 50 and have traveled to Bermuda many times. My first was my honeymoon at the Reefs in 1979. I have taken my children to Bermuda a few times and have enjoyed the island with them-however-not at the Reefs. I would not be comfortable being afraid that at any moment the children may offend or disrupt someones peace and quiet. We all know that children are wonderful-and precious-but sometimes, there are those times when they can be trying. It's just their nature.

Perhaps when you reach the age where your children are older and doing their "own thing" , you will understand better. We have all been there.

London, UK
374 forum posts
7. Re: Children at The Reefs

Please spare us the condescending "when you reach our age" pearls of wisdom. We're young enough to remember what it was like to travel without children. We're also old enough to know when we get irritated by other people's misbehaving children and old enough to ensure our children don't do the same to others.

Like Poppa, if you were afraid of your children disrupting others, then you must not have been able to control them. We have absolutely no qualms whatsoever of taking our child to the best of quiet resorts, hotels, posh restaurants, movies, the theatre, and concerts, and we do it frequently. We are never nervous she will upset other people. The rare times it happens, we simply defuse the situation quickly and quietly; no big deal. Because she has been exposed to these environments so often, she knows how to behave.

It is possible, you know, to have happy well behaved children. They have to be brought up properly and treated correctly. There are thousands of books on the subject. You can see whole classrooms (from good quality schools) of quiet well-behaved children out on field trips. It's not the norm, I'll grant you that, but it is possible and it does exist.

Our vacations are far more likely to be disrupted by loud groups of obnoxious adults who just don't care about others' enjoyment. It's all the more annoying because they are old enough to know better.

Meriden...
9,792 forum posts
8. Re: Children at The Reefs

I find it amusing that those responders with the 'perfect' children are assuming that myself and WhiteDiamondScoot cannot control our children and that is why we never would take them to a resort such as The Reefs.

By the time my wife and I first traveled to The Reefs my children were already young adults, were in college with summer schedules that did not coincide Mom&Dad's vacation plans.

Furthermore my statement of not bringing young children to this upscale property was based on what I noticed at the property, more mature, in age, couples looking for a bit of luxury.

To me this includes no <1 year olds!

And to those who made all those great assumptions of mine and others parenting skills I would like to remind you of the adage 'never assume anything'.

Thanks to all who have replied, I hope you and the kids have fun in Malaysia.

Poppa

London, UK
374 forum posts
9. Re: Children at The Reefs

Thank you. We will have fun in Malaysia, in Bermuda (perhaps at the Reefs), and anywhere else.

arlington...
21 forum posts
10. Re: Children at The Reefs

I have been to the Reefs before I had children and went to the website to read the new children's policy

thereefs.com/roomsrates/…childpolicy.shtml

Poppa, this is the most restrictive policy I have ever seen at a resort that "welcomes children of all ages". I do not think management can do much more other than make the property adults only. The Reefs is trying to keep everyone happy, and with a small property that is not an easy feat.

I'm sure you've read how many of the luxury Caribbean resorts are now actively soliciting families--it's the big trend in the market. I don't think there's even a price point you could hit where you will not see loads of families. I've been to resorts much pricier than the Reefs (with my preschooler!) and the price does not discourage families from coming. It's just the way it is now.

As for ill-behaved children and irresponsible parents--there are inconsiderate people everywhere. Just because you're paying $500/night does not mean you are less inclined to run into idiots.