I would suggest to ANYONE out there about to book a holiday. DO NOT USE ALPHA ROOMS.
I, very stupidly, tried them again after 2 disasters. Thought nothing could go wrong this time. How wrong I was.
If you book something with them and are lucky enough for it to go without a hitch, then all well and good. However, if anything does go wrong, from minor to major, they will NOT help you. They use and hide behind third parties, they are rude, aggressive and think that customer service it quoting a mantra of terms and conditions. It is never their fault, it is always their 'booking agent' . Try to get that information out of them and you will get nowhere. Even with written proof that things are their fault, they have a T&C which can get them out of it. PLEASE, PAY THE LITTLE EXTRA AND DEAL WITH A REPUTABLE COMPANY.