My fiance and I booked a trip to Sandals Whitehouse back in March and just were informed we have to move because of an electrical problem there. They are going to have to shut down in the middle of our trip. I know the other Sandals resorts are pretty, but we had our heart set on going there.
We just called them today to cancel since we have trip protection, and they claim we can't cancel the trip without canceling our airfare, which is non-refundable. Additionally, they never even offered us the option of canceling despite them bumping us from our booked vacation location. We weren't even offered a spa coupon for the inconvenience.
I'm sure there are lots of other couples out there in our situation, and I feel terribly for them. Beware of Sandals! They clearly only care about making money and not the satisfaction of their customers.