Yesterday, I booked a 12 night stay at Fraser Place Central Seoul, South Korea using the agoda website.
I had a terrible experience dealing with the agoda customer service staff via email because I asked them to produce a receipt that shows the hotel rate that is separate from all the extra taxes. I remember seeing the hotel rate on the agoda website was about 180,000 korean won per night not including extra taxes. When I got the receipt, I saw that they just gave a total cost of 12 nights stay including the taxes which was USD 2416.23 or 2,614,896.34 korean won. This means that the price per night including tax is 217,908 korean won and the tax I'm paying is about 37,908 korean won per night. The tax is about 21% of the room rate. Ok, I understand that I have to pay the tax, I'm not disputing that, but what I'm asking them is for a breakdown of the hotel rate and the tax, which they seem to refuse to give me! I have been emailing them several times today asking them about this but got no reply. What is going on with Agoda? Are they trying to hide the fact that they are charging their customers extra taxes and worst of all, they have a smelly policy of not deducting one night's stay off your credit card if you cancel within 7 days. My booking was made within that time frame.
This is a warning to comsumers out there, do not deal with unethical hotel booking sites like agoda. It is a singaporean company and I'm sorry to say this, but some singaporean companies have the reputation of using unethical practices. Do not fall for agoda's trap of having the lowest rates, you might end up getting conned like me.
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