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Assistance

Hastings, United...
posts: 488
reviews: 6
Assistance

I was refused assistance by a member of the cabin crew last summer on my way home as he decided I was drunk, not disabled. It had been booked at check in on the way out. I phoned the airline when I got home giving his name and the flight number but was told that they couldn't do anything. I thought that this was illegal in Europe.This was with one of the major British Airlines and I was on a package trip so they were aware when I booked.

Olympic Penninsula
posts: 9
reviews: 75
11. Re: Assistance

Also happened in Denver. Wheelchair pushed me to Tuboprop and said "Ok, walk up the stairs" as if I could. I had a 4-5 hour layover in Miami and planned on one last American breakfast en route to Venezuela. Instead, American Airlines refused to let me out of the wheelchair until I got to their ADA holding area, no bathroom or food and they took the wheelchair away and told me I had to sit there until 1/2 hour before boarding. I ended up hobbling, resting, hobblling for 2 hours to get to bathroom, food and boarding gate (which the wheelchair had taken me right past.)

12. Re: Assistance

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Removed on: 12:16 am, April 16, 2014