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Dollar/Thrifty Car Rentals will charge $130 for service dog

Florida
posts: 2
reviews: 1
Dollar/Thrifty Car Rentals will charge $130 for service dog

Just a warning to other disabled veterans with service dogs. We recently rented a SUV from Dollar/Thrifty in Denver, Colorado for a week long vacation in the mountains.

Two weeks after returning the vehicle, they charged $130 on our credit card. When we called to ask "Why?", we were told they found dog hair in the vehicle and, therefore, had to do an extensive cleaning.

Since the counter representative talked us into upgrading to an SUV because we had a service dog, it isn't as if the company didn't know we had a service dog in the car. We complained about being penalized for having a service dog but they refused to remove the charge.

I guess that's Dollar Thrifty Automotive Group's way of saying "Thank you for your service."

Seattle, Washington
posts: 6,460
reviews: 85
1. Re: Dollar/Thrifty Car Rentals will charge $130 for service dog

You aren't being penalized for having a service dog. You're being penalized for returning a dirty car with pet hair. Dollar's policy is below:

"Pets are allowed to ride in the vehicles with no additional fees. Dollar suggests that the pet be kept in a carrier or crate. Renters are responsible for any damage caused by the pet, and to avoid cleaning charges, vehicles should be returned clean and free of pet hair."

I don't call this discrimination against having a service dog. If you return a car covered with dander and dog hair, aren't you "discriminating" against the next renter, who may suffer from severe dog allergies?

Thank you for your service.

Edited: 3:12 pm, July 31, 2012
2. Re: Dollar/Thrifty Car Rentals will charge $130 for service dog

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Removed on: 5:35 pm, July 31, 2012