Hi Again,

I appreciated what you have said and it can be helpful but when dealing with people with different languages or your language is there second it is difficult enough to make a basic booking. On top of this the general public and even hotel staff are generally fairly clueless about the needs of the disabled. Have found that even a posh hotel like the Shiv Niwas Palace in Udaipur where the staff are relatively well trained there was ignorance on the issue of wheelchair access.

The sad truth is that there is either little or as often as not no compliance with the law in India. I have been living and travelling here for over 7 years and have found only one hotel who truly complied in full (Mayfair in Gangtok).

I know you as yet don't agree with me for the need for a systematic way of reporting the accessibility but I hope you will consider the great boon this would be to both the elderly, infirm and wheelchair users. First hand knowledge is what you as an organisation are about.

We are effectively going backwards to where we can only rely on the supplier for information!