I booked a hotel in Paris through expedia. Upon check out i was asked pay now or at hotel upon arrival. I checked at hotel. I was charged immediately by hotel, Ok no problem. Now i cancelled this reservation (it was a free cancellation) but I am not getting my money back.
Expedia customer care is nasty and very unfriendly. Initially they said it will take 72 hours to get ur money back, Ok i called them back on 5th day after cancellation they said they will contact the hotel, of course nothing happened. I called them again, same result, we will call the hotel. Now after 15 days of cancellation, Expedia saying they haven't charged me, talked to the hotel directly yourself, we cant hep you. Not even that they are disconnecting my call. Very unhelpful.
I booked the hotel in 829$ which is a lot for me and they are not helping at all. This is fraud. Avoid these people.