If you're talking about Complete Travel Solutions - Australia- I can tell you they're hopeless. They recently organised a China tour for St Peters college in Brisbane. This had been planned and paid for many months in advance for 30 students and a trip of a lifetime. On the afternoon of the day scheduled to leave, they realised they had booked a different date from the itinerary. In a mad rush on the afternoon when they should have been organising for a trip to the airport, everything had to be rescheduled. Many parents - including us - decided to cancel rather than lose days we had paid for and have all tours rebooked. Absolute incompetence. Should have been checked and rechecked weeks before departure. Wouldn't trust them with the simplest trip.