Bargain Travel Forum: KPX Travel and Groupon

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Bellsmay

London, United...

posts: 4

reviews: 5

KPX Travel and Groupon

Feb 01, 2013, 11:10 AM

Hi All

I booked a deal with Groupon back in November for a 2 night stay in Barcelona and tickets to a Barcelona FC match.

When I telephoned KPX to redeem the voucher I was told the original football tickets were no longer available but I could upgrade to better seats for £30 each. I was told that we would be seated just behind the goal and the original tickets were at the very top so I was getting a good deal.

The tickets have come through today and we're seated in the top corner of Camp Nou. I telephoned KPX to complain. Initially I was told I haven't paid for any upgrade so I 'got what I paid for'! Then after being passed around I was that I've paid for a category 2 upgrade and they have no way to reserve specific seats. I explained that I was assured that my seats would be just behind the goal and I'm extremely disappointed.

I also had issues with the hotel booking but I have contacted them directly to rectify.. Spending an extra £200 in doing so!

I have emailed KPX and Groupon as I believe I am entitled to a refund for this upgrade.

Has anyone had success in obtaining a refund with this type of 'deal'?

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3 replies to this topic

bk_t1

Pittsburgh...

Destination Expert

for Solo Travel

posts: 6,503

reviews: 120

1. Re: KPX Travel and Groupon

Feb 01, 2013, 1:57 PM

Looks like you fell into a trap that many others have fallen into - see these posts. I'm sorry for your situation, but the time to research the company should have been before giving them your money.

tripadvisor.com/ShowTopic-g1-i12290-k5859923…

tripadvisor.com/ShowTopic-g1-i12290-k5956214…

tripadvisor.com/ShowTopic-g1-i12290-k5364879…

Edited: 1:58 pm, February 01, 2013

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KPXTRAVEL

posts: 5

2. Re: KPX Travel and Groupon

Feb 23, 2013, 5:56 PM

Thank you for your feedback. We're sorry to hear that your experience with us was less than perfect. We would like to try and rectify this issue for you. Please contact us at customerservice@kpxtravel.net and we shall endeavor to resolve your query in a timely manner.

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yf9sr

Sunderland, United...

posts: 2

reviews: 1

3. Re: KPX Travel and Groupon

May 05, 2013, 4:54 PM

This company is FOUL.

Hounded with telephone calls (over 30 in the last 2 hours) after speaking to a customer adviser - Riz - regarding a holiday booking. I am still receiving telephone calls at 21.45.

I advised if I wanted to go ahead with the holiday, I would call back - I do not expect this amount of phone calls to my mobile and landline repeatedly throughout the day just so this person can make a sale and possibly gain some commission.

I am absolutely livid and furious by this badgering. Appalling customer service.

It's safe to say I WILL NOT be booking ANY trip through KPX Travel - EVER.

After speaking to Riz and advising I did not want to go ahead with the booking, I was still telephoned multiple times. This is absolutely disgusting.

Badgering and hounding potential customers with phonecall after phonecall is revolting customer service. This needs to be stopped, IMMEDIATELY.

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