I booked a deal with Groupon back in November for a 2 night stay in Barcelona and tickets to a Barcelona FC match.
When I telephoned KPX to redeem the voucher I was told the original football tickets were no longer available but I could upgrade to better seats for £30 each. I was told that we would be seated just behind the goal and the original tickets were at the very top so I was getting a good deal.
The tickets have come through today and we're seated in the top corner of Camp Nou. I telephoned KPX to complain. Initially I was told I haven't paid for any upgrade so I 'got what I paid for'! Then after being passed around I was that I've paid for a category 2 upgrade and they have no way to reserve specific seats. I explained that I was assured that my seats would be just behind the goal and I'm extremely disappointed.
I also had issues with the hotel booking but I have contacted them directly to rectify.. Spending an extra £200 in doing so!
I have emailed KPX and Groupon as I believe I am entitled to a refund for this upgrade.
Has anyone had success in obtaining a refund with this type of 'deal'?