The procedure for filing a Price Guarantee claim is on their website. The timeline mentioned in the terms and conditions for responses to the price guarantee is 5-7 business days. If the lower fare is no longer available when they check, you're out of luck as far as I can tell.

Next time you could take a screen shot of the page where you see the lower price and then send that . Of course they need some sort of proof or else everyone would be "claiming" they found lower prices!

In most cases when you buy an airline ticket you cannot get money back if the price gets lower so I'd just chalk this up to a learning experience.

1. Hawkeye... Yes, Hotwire has a published "Low Price Guarantee". if you find a lower fare within 48 hours of booking they will refund the difference.

2. Lexexpress.... Yup, they seem to be totally in control & because they decided not to verify the price on the day I requested it they are refusing. This is why I am struggling, anyone in the industry would know that priced dropped on that Monday. They know it, their fares were even lower (but they don't match their own prices). Seems a bit convenient to me. I'm not ready to accept "out of luck" yet. I have an email into Delta & will be calling them Monday. $100 is worth a bit more squeaking... I was just looking for other suggestions.

3. Riff... Yes, if I had only known. And most cases yes, but Hotwire claims to offer a price guarantee so as I said, not ready to chalk this one up yet. Sad thing is, it's a really stupid "proof" they are requesting. A screen shot? Really? If I wanted to be dishonest I could whip out a fake screen shot with the prices I saw in about 15 minutes on illustrator. They are choosing to ignore the facts and not admit the fact that they are partially to blame in this and compromise to satisfy a customer... also they claim there is no one with any authority to reconsider the case able to pick up the phone and actually discuss it. That's really bad customer service in my book.

Good luck but I don't see what an email from Delta would help. The bottom line is that there's a certain procedure for claiming under the Price Guarantee and certain conditions that has to be met, which your claim failed to meet. There's been no screw-up's that I can see so no grounds for complaint. You filed a claim, the claim didn't meet the conditions, end of story.