We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

best at travel

england
posts: 19
reviews: 4
best at travel

Hi I am thinking of booking holiday with Best AT TRAVEL website,

has anyone had bad experience with this company?

The prices quoted are fantastic!

Thanks

maeya England

46 replies to this topic
Kingston, Canada
Destination Expert
for Bargain Travel
posts: 3,678
reviews: 108
1. Re: best at travel

Never had any experience with them, so can't help there.

Just be sure to read the terms and conditions VERY carefully. It seems that many posters complaining about websites would have made their lives easier if they'd just had a thorough read through of the terms and conditions before making a purchase.

And, use a credit card, not a debit card. Will likely be possible to get refunds if the company doesn't deliver that way.

ktown

Fort Lauderdale...
Destination Expert
for Fort Lauderdale
posts: 31,646
reviews: 12
2. Re: best at travel

Doesn't sound very promising here:

complaintsboard.com/complaints/best-at-trave…

South London
posts: 1,364
reviews: 102
3. Re: best at travel

Are they ABTA & ATOL bonded?

Colchester, United...
posts: 2
reviews: 14
4. Re: best at travel

We have just taken a holiday with Best at Travel to India & they were brilliant. Doreen there was excellent and answered all our questions. The tour was superb & I would definitely recommend Best at Travel.

Kingston, Canada
Destination Expert
for Bargain Travel
posts: 3,678
reviews: 108
5. Re: best at travel

RMAllen42 - Why don't you post some reviews then? Or do you just want to post how wonderful you are at work?

ktown

Colchester, United...
posts: 2
reviews: 14
6. Re: best at travel

I am not quite sure what you are getting at. I am trying to help a member with my personal experience. Isn't that what these forums are for?

7. Re: best at travel

-:- Message from TripAdvisor staff -:-

This post has been removed at the author's request. The author may repost if desired.

Posts on the TripAdvisor forums may be edited for a short period of time. Once the edit period has expired, authors may update their posts by removing and reposting them.

To read more about editing your posts, please follow this link: http://www.tripadvisor.com/help/how_to_edit_your_posts

Removed on: 10:42 am, May 07, 2011
 
London, UK
posts: 1
reviews: 4
8. Re: best at travel

We booked our holiday with Best at travel earlier this year.

This was my biggest mistake and the worst experience of our travel lives !

I guess you may get away with them if nothing goes wrong with your holiday before , during or after.

But be aware – if they do mess up – they mess up big and totally not interested in solving their own mistakes.

The holiday we had – was not the one we chose , and paid for – but Best at travel interpretation of what our holiday should have been like according to what we have paid.

They managed to waste 8 weeks of our lives solving nothing.

I guess it was their strategy from the start – try to waste as much time as they could – so there is not enough time to go to arbitrage as we were faced with pre-departure dispute.

I am not going to tell you all 8 weeks of this nightmare but here are some of Best at Travel pearls which may give an idea of what they are:

“ we will upgrade you from a SEA VIEW VILLA ( we originally booked) to a GARDEN VILLA”

– Brilliant!! I just cant resist this upgrade !

It took us another 3 or 4 weeks to explain Customer Service girl and her manager that it cannot be possible considered “ an upgrade”

only to hear in return : “ well, in our opinion – it is a brilliant free upgrade!!”

“ we had to cancel your original stay at this hotel due to unforeseen circumstances. The hotel is having planned building works during your stay”

So, to sum up – that is UNFORESEEN PLANNED BUILDING WORKS- have you ever heard of them before???

“ we can assure you that no further disruptions to your holidays will be during your stay “/

Ok, could you then please add a compensation paragraph in case there are further disruptions ??”

Reply – NO, we cannot compensate you if there are further disruptions.

“ we did not cancel your holiday package , we simply cannot provide you with the hotel stay you booked. “

And loads of other ones , which I am sure will stay with me forever !!

Other more complex problems we had:

-totally ignoring Travel Regulations;

- customer service - it appears that basic listening and comprehending skills were not present at a time.

They are bonded by ABTA.

But let me tell you this - ABTA will not do much for you other than tell you how to go to arbitrage court and how much it will cost you.

I actually do not understand now what is the purpose of ABTA existence?

They do not solve disputes but provide rather vague guidance, which any travel regulation will provide you with anyway. In addition you have to wait something like 28 days reply from them for something you already knew from diy reading.

Oh well, stay away from best at a travel and you live happily ever after !

Bradford, United...
posts: 1
9. Re: best at travel

Hi.. I have travelled with these people 3 years running, this year I got another salesman for Dubai, ATTITUDE, NOT HELPFUL, PUT PHONE DOWN, when i called to speak with management i was passed pillar to post.. Dharam is the saleman, thinks he owns the place, needs to realise he is a mere EMPLOYEE! seems to me to though when its a customer service issue they are not interested.. BEWARE! if something goes wrong.

Edited: 8:12 am, January 10, 2012
southampton, england
posts: 99
reviews: 3
10. Re: best at travel

Oh dear! We have booked a holiday with best at travel upon recommendation from someone who travels with them frequently. Hope all will be ok.

To date al has gone ok with phone cal sand booking etc but guess its not till something goes wrong it backfires.

Reply to: best at travel
Get notified by e-mail when a reply is posted