Booked our LA area vacation rental through trip advisor. Paid and received a confirmation, including security code information from the owner.
Arrived at the residence at 2:30 a.m. after the flight from hell only to find that we'd walked in on an occupied property. Lovely finding a place to stay at 3:00 a.m. The owner claims he never received our reservation. Somebody has my money. He had no options for us. Never called us by the way, just sent emails. Nice enough guy, but no help--strike one for the first step in TripAdvisor's problem resolution strategy.
TripAdvisor has been NO HELP. In LA during Spring Break with no place to stay, no response. Not only do I need my money back, I need to know the guidelines for finding an alternate place to stay.
Peace of Mind is a huge joke. No live person to contact, only email addresses and no response. I trusted TripAdvisor in part because of the Peace of Mind guarantee. What a huge mistake.Edited: 12:08 am, April 07, 2014