I'm surprised to see that you have published all my positive reviews but not the one that was negative. This was my first hand account of my disappointing experience in heartland hotel. Why can it not be published? As a user of tripadvisor I did not expect this type of sensorship and I must say I wonder now if I am getting all fair accounts from travellers...
On Jan 10, 2014, at 6:45 AM, "TripAdvisor" <firstname.lastname@example.org> wrote:
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Dear TripAdvisor Member,
Thank you for taking the time to write a review of Heartland Hotel Fox Glacier on TripAdvisor.
We're sorry, but we won't be able to accept this review as written. TripAdvisor accepts reviews that describe your first-hand experiences with the facilities or services of an establishment. General discussion that does not describe a substantial experience or that does not contain enough relevant information about the establishment will not be posted.
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Subject: Heartland Hotel Fox Glacier
Location: Fox Glacier, Westland National Park (Te Wahipounamu), South Island
Title: Be aware
There are 2 buildings under the same Hotel flag, one is ok but the other (at the Main Street of the township) is terrible. We were firstly placed in the latter, but moved to the better one after complaining.
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