We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

TripAdvisor Support Forum

Browse all 26,609 TripAdvisor Support topics »

Can't sign in

Watch this Topic
TripAdvisor Support forums
Melbourne
posts: 2
reviews: 3
Can't sign in
Feb 20, 2013, 10:55 PM

Hi there,

Yesterday I set up a business account and today I cannot log in, as it says the email address I entered does not exist.

It is for the Melbourne Street Tours business.

Please help!

Reply
Report inappropriate content
3 replies to this topic
Vancouver, Canada
What's this?
Destination Expert
for TripAdvisor Support
posts: 7,886
reviews: 49
1. Re: Can't sign in
Feb 21, 2013, 8:43 AM

Hi SarahMelanie88,

Sorry to hear you're having problems signing in. The forums are primarily member-driven and I'm not staff.

Here's the article from the Help Center regarding sign-in issues.:

When I sign in, I get an "invalid e-mail address" error. What does that mean?

…custhelp.com/app/…20in

If you need to contact staff, I'd suggest using the following even though it doesn't explain your issue in the subject line:

http://www.tripadvisor.ca/GeneralSupport

From drop-downs: Sign in and registration > I want to combine multiple TripAdvisor accounts

From there you'll get a dialogue box where you can explain your issue in detail. I'm aware that you can have a separate TA profile for your business account. You may have to give it a few days depending on their workload.

Regards,

L4

Reply
Report inappropriate content
Melbourne, Australia
posts: 1
reviews: 1
2. Re: Can't sign in
Feb 21, 2013, 7:10 PM

Cheers! And sorry, I thought this was a place to ask staff questions.

Reply
Report inappropriate content
Vancouver, Canada
What's this?
Destination Expert
for TripAdvisor Support
posts: 7,886
reviews: 49
3. Re: Can't sign in
Feb 21, 2013, 9:39 PM

I wonder if you've figured out your issue (assuming the person in the opening post is the same as Post 2).

This forum is for general support and if we can't answer your question, we'll suggest how to contact staff so please feel welcome to post here if you're unsure what to do.

However, for questions related to your business, once verified you can use the Owner's Forum and also access your Management Center:

tripadvisor.ca/ShowTopic-g1-i12105-k5056048-…

Regards,

L4

Reply
Report inappropriate content
Watch this Topic
Reply to: Can't sign in
Get notified by e-mail when a reply is posted
TripAdvisor Support forums
Get answers to your questions
Ask a question
Top questions about TripAdvisor Support
  • ABS:ForumFAQ?action=detail&i=12105&g=1&faqid=56&qid=1285PLEASE READ: The Support Forum Introduction
  • ABS:ForumFAQ?action=detail&i=12105&g=1&faqid=56&qid=144When will my REVIEW be posted?
  • ABS:ForumFAQ?action=detail&i=12105&g=1&faqid=56&qid=2447OWNERS: How to get to the OWNER'S FORUM
  • ABS:ForumFAQ?action=detail&i=12105&g=1&faqid=56&qid=183How can I submit a review for a Vacation Rental Property?
  • ABS:ForumFAQ?action=detail&i=12105&g=1&faqid=56&qid=4574My REVIEW was posted and then removed. WHY ?
  • ABS:ForumFAQ?action=detail&i=12105&g=1&faqid=56&qid=1043How do I CONTACT TripAdvisor staff?
  • ABS:ForumFAQ?action=detail&i=12105&g=1&faqid=56&qid=1387Is this e-mail from TripAdvisor about my review genuine?
  • ABS:ForumFAQ?action=detail&i=12105&g=1&faqid=56&qid=174How do I report a closed business?
  • ABS:ForumFAQ?action=detail&i=12105&g=1&faqid=56&qid=176How do I review a restaurant, hotel, or attraction that is not listed?
  • ABS:ForumFAQ?action=detail&i=12105&g=1&faqid=56&qid=184Why did I stop getting emails and/or newsletters from Tripadvisor?
  • ABS:ForumFAQ?action=detail&i=12105&g=1&faqid=56&qid=3284How do I find the most recent reviews for a destination?
  • ABS:ForumFAQ?action=detail&i=12105&g=1&faqid=56&qid=8739How do I create a bookmark or favorite on TripAdvisor?
  • ABS:ForumFAQ?action=detail&i=12105&g=1&faqid=56&qid=185How can I get my forums to go all the way across my screen?
  • ABS:ForumFAQ?action=detail&i=12105&g=1&faqid=56&qid=10299Profanity Problems Writing a Review
  • ABS:ForumFAQ?action=detail&i=12105&g=1&faqid=56&qid=12667How do I report spam?
Show less
TripAdvisor Support Destination Experts
Country_Wife
Country_Wife
18,913 forum posts
Expat-in-Cabarete
Expat-in-Cabarete
18,726 forum posts
Luckyfour
Luckyfour
7,886 forum posts
PDXNoah
PDXNoah
12,391 forum posts
RescueTeam
RescueTeam
48,124 forum posts

Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions.
Related Topics
can't sign in under my name!
2 replies
UA Mileage Plus--can't sign in & now locked out-anyone else?
12 replies
Can't sign into TA
24 replies
Beyond destination forums
See all »
Explore the world! TripAdvisor has reviews and information on over 400,000 locations, including:
Hotels
Travel Destinations
Sightseeing