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Hotel is shut and still getting reviews? How's that?

Preston, United...
posts: 2
Hotel is shut and still getting reviews? How's that?

Hi there, we planned to get married in Venice in 2013. We found the hotel San Clemente on its private island 12 months ago then received an email November 2012 stating that the hotel is shutting.

I see that it is still getting glowing reviews although its been shut for weeks and our wedding planner in Venice says its closed for business.

Just wondering how its still getting great reviews when you can't book the hotel or stay there?

Edinburgh, United...
posts: 17,677
reviews: 582
1. Re: Hotel is shut and still getting reviews? How's that?

still possible as you can do a review up to 12 months after your visit.

Preston, United...
posts: 2
2. Re: Hotel is shut and still getting reviews? How's that?

Sorry, the reviews are from stays in December 2012 and January 2013, although if you are correct then the reviewers are misleading. Thanks for the reply.

St. John's, Canada
Destination Expert
for Calgary, TripAdvisor Support
posts: 22,189
reviews: 66
3. Re: Hotel is shut and still getting reviews? How's that?

Reviewers can make mistakes and fill out the fields on the review form incorrectly.

And some are well-intended but not aware of the rule stating that reviews must be based on an experience within the last 12 months. A local free attraction was closed for renovations for over three years; it continued to get reviews throughout all the time it was closed.

Eastleigh, United...
Destination Expert
for Eastleigh, Winchester
posts: 3,822
reviews: 94
4. Re: Hotel is shut and still getting reviews? How's that?

TA is very slow at removing the listings for closed businesses, they need to do checks to verify closure (it can be difficult to find evidence of permanent closure but even when users supply it TA is still slow).

It would better if TA acted more like Google and flagged listings that have been reported as Closed

>> This place has closed or relocated. Not true?

e.g. https:/…

UK
Destination Expert
for Sorrento
posts: 2,752
reviews: 5
5. Re: Hotel is shut and still getting reviews? How's that?

If you look at the latest reviews for the San Clemente you will see that the reviewers actually stayed before Nov 2012 eg April 2012 and July 2012.

tripadvisor.co.uk/…UR149698037

Oregon Coast
Destination Expert
for Crescent City, Oregon Coast, Oregon, Redwood National Park
posts: 34,320
reviews: 738
6. Re: Hotel is shut and still getting reviews? How's that?

Have you reported the hotel as being closed, Broomhillers?

Melbourne, Australia
Destination Expert
for Philippines
posts: 12,836
reviews: 589
7. Re: Hotel is shut and still getting reviews? How's that?

Once TA action the closure no more reviews wil be posted.

This can be reported via the drop down box.

Tommo

8. Re: Hotel is shut and still getting reviews? How's that?

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