I have complained three times to the support at Trip Advisor as I discovered one of my reviews to be "missing" -- and several other guests at the same hotel made exactly the same, serious complaints. I have sent emails asking for an investigation to firstname.lastname@example.org regarding this review that has mysteriously disappeared, but no one can provide a satisfactory answer.
Furthermore, no one from Trip Advisor will respond or look into the situation. Here is the only email form email that I received, despite several requests for the situation to be escalated. Why won't anyone figure out what has happened? It is dishonest to remove negative reviews of preferred TripAdvisor advertisers!
Thank you for contacting TripAdvisor.
> I am unable to locate a review in our database. If you may have used another e-mail address to submit your review, please reply to this e-mail with that e-mail address and I will be happy to search the database again.
> Best Regards,
> TripAdvisor Support Team