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city guide app

Canada
posts: 4
reviews: 34
city guide app

I've downloaded this a couple of weeks in prep for a trip

I tried it yesterday and it is NOT working. downloads 95% and then stops. Keeps saying has to download upgrade.

What's happening?

Thx, Rose

West Grey, Ontario
Destination Expert
for Toronto, TripAdvisor Support
posts: 55,270
reviews: 69
1. Re: city guide app

Hi Rose;

It sounds like you need to update the software on your computer, to download the PDF file.

Best Regards

Canada
posts: 4
reviews: 34
2. Re: city guide app

This app is on my iPhone and I haven't synced my phone in a while.

So how come it doesn't update on my phone? I've gone to update all apps but it does nothing. Sends me back to app icon.

Thanks, Rose

Cabarete, Dominican...
Destination Expert
for Cabarete, TripAdvisor Support
posts: 25,452
reviews: 137
3. Re: city guide app

Hi Rose,

Which city guide are you trying to download? I just downloaded one and it completed fine.

Silvia

Newton...
posts: 2,274
reviews: 13
TripAdvisor Staff  What's this?
4. Re: city guide app

Hi Rose,

I ran this by our City Guide team and they said that this could be related to our database update process. What they recommend is to delete these cities, and then reinstall them. To delete a city, you need to swipe on the row, until a "clear" button appears. Click on "Clear" to remove the city.

Sorry about that! Let us know if that doesn't work for you, and we can try something else.

Thanks Silvia and RT for helping out! It had worked fine for me as well, but I wanted to check with them to see if they had heard of this before.

TA_Jeanine

Las Vegas, Nevada...
posts: 2
reviews: 19
5. Re: city guide app

Hi,

Where on your website can I find out more about the City Guide App you are offering. Are all listings from your website listed on there and which destinations are included?

Cabarete, Dominican...
Destination Expert
for Cabarete, TripAdvisor Support
posts: 25,452
reviews: 137
6. Re: city guide app

Kathrin,

Here's the info on the City Guides App:

http://www.tripadvisor.com/apps-icityguides

For the most current list of guides, look at the latest app release. Here's the link for the App Store:

…apple.com/us/…

Silvia

Edited: 1:37 pm, June 08, 2012
Las Vegas, Nevada...
posts: 2
reviews: 19
7. Re: city guide app

Hi Silvia,

thanks for the link. Why are not all the tours on there? What makes a tour appear on the city guide?

Best,

Kathrin

Cabarete, Dominican...
Destination Expert
for Cabarete, TripAdvisor Support
posts: 25,452
reviews: 137
8. Re: city guide app

I'm sorry, Kathrin, I have no idea. You will have to ask TripAdvisor Staff.

You can try with this form:

www.tripadvisor.com/ContactUs…

Silvia

Milan, Italy
posts: 4
reviews: 20
9. Re: city guide app

Is it possible to download the City Guides to a PC? I do not see the download icon on the pdf file and there is no information on this. Thank you.

Cabarete, Dominican...
Destination Expert
for Cabarete, TripAdvisor Support
posts: 25,452
reviews: 137
10. Re: city guide app

hi Caravino,

The city guides are avaialble for apple and android phones only. It is a mobile App.

multivu.com/mnr/49266-tripadvisor-city-guide…

You can download the travel guides in PDF format though to your PC.

http://www.tripadvisor.com/TravelGuides

Silvia