Travelled from Palma, Mallorca to Manchester on 29/08/2014. Absolutely appalling customer service throughout. During our holiday my 17 year old daughter was involved in an accident and seriously injured her foot, requiring an emergency operation and a stay in hospital in Palma. We received no help from Jet2 and although the resort rep seemed pleasant enough on the phone as a company Jet2 did nothing. We had to arrange our own alternative transfer arrangements as my daughter was too disabled to get on the pre-booked coach transfer. Jet2 were not interested. We were provided with a letter from the surgeon who strongly recommended that my daughter travel with her injured foot elevated but Jet2 informed us that all extra legroom seats were already prebooked and were only available to able bodied passengers anyway because of their location on the plane. It was suggested by Jet2 that my daughter could sit with her injured foot, in staples and cast protruding out into the aisle of the plane! Nice bit of Health and Safety there Jet2! On arrival at Palma airport, the wheelchair (only thing Jet2 promised they would do) was not waiting for us as they promised it would be! Jet2 staff at the airport said they knew nothing about it, so we had to arrange for a wheelchair ourselves directly through the airport services, leaving my poor daughter sitting on a suitcase! Spanish airport staff were fine but the problems recommenced as soon as we were handed back over to Jet2. We were told that because of my daughter's disability she, along with 3 other passengers would be first to board the plane. We were called to the plane but when we reached the aircraft we were unable to board as the cleaners were still working on board. We had to wait ten minutes while they finished their job, by which time the rest of the passengers had been sent down the tunnel to board also! The first air stewardess was extremely surly and unhelpful and totally disregarded my daughter's disability. We were not helped or directed to our seats and after much struggling to get my daughter sat down were informed by another equally unhelpful stewardess that we were in the wrong seats. We then had to struggle to get my daughter out of the seat, to much eye rolling and huffing from the stewardess, who offered no help or concern whatsoever. Meanwhile the rest of the passengers were boarding and it was extremely stressful for my daughter who badly knocked her injured foot in the narrow aisle in her haste to get into her seat. Throughout the journey the stewardesses were extremely offhand and unprofessional. Throughout the flight we were bombarded with loud incoherent messages over the speaker system and the only time the hostesses showed any flicker of interest was when they were peddling their overpriced wares on the trolleys they constantly trundled up and down (Good job by daughter didn't have her leg in the aisle as Jet2 suggested) After an extremely difficult flight my daughter was helped from the plane by very pleasant (non Jet2) Manchester Airport staff, while the stewardesses remained unprofessional, surly and quite sarcastic . My opinion of Jet2? Possibly ok and acceptable if you're an able bodied passenger, don't mind a scruffy plane and have earplugs to block out the dreadful announcements, but if you have a disability you will be treated disrespectfully, made to feel like you're an inconvenience and will not be accommodated on the flight or anywhere else controlled by Jet2. My advice would be to steer clear of this company which discriminates against disabilities and take your custom elsewhere, we certainly will in future.
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